Brought the car there because the brakes are pulsating when depressed.... read more Brought the car there because the brakes are pulsating when depressed. Dropped the car off the night before. They called me in the morning saying they are checking the car. An hour later needs rotors (warped) and the front wheels balanced. They said that was the cause. $550 I said fine. I get there around 1230. The bill was 25 dollars more, no call to advise. Fine I paid. I leave and within 6 minutes call them back to advise the problem persist and now the front brakes are smoking heavy. I bring the car back, I was there 40 minutes without anyone saying a fucking word about what was going on. Unprofessional AF! I asked what the status was, " waiting on parts" did not say what parts. 2 hours later I get my car back. "Should be good now the first rotors I guess were bad" i take the car and the problem still fucking persist. I have to wait to speak to someone AGAIN! $575 dollars for a fucking nightmare. Don't go there!
I recommend this company for my friends. Now this company has new own... read more I recommend this company for my friends. Now this company has new owner. He did excellent service and high quality job on car painting. I feel the former owner did not do good job but the new owner did excellent job. My car was repaired 11 years ago. The paint starts peeling off. The paint is life time warranty. The owner was changed meanwhile, so I was not expecting to get the job done. New owner, Wade, is so kind to take the paint job and did finish beautifully. He did not charge any, even it is not his responsibility. I really appreciate for his kindness. Also he gave me a ride when I dropped my car off, and delivered my car to the place I needed. It was wonderful service and I am very happy with what the new owner did for me. Thank you so much, Wade! Yoko
Service was prompt and great price. What I appreciated most was that t... read more Service was prompt and great price. What I appreciated most was that they did not try to upsell me on extra unnecessary parts. I had been going to Jiffy Lube which is similar price but they ALWAYS get you before you leave saying your brakes need changing when they are fine or last time they tried to get me for $250 saying I need a new cabin filter which is crap?! R&M is a small shop, but they get what you need done and honest about it.
