They did a poor job cleaning my car and damaged it. The employee "in ... read more They did a poor job cleaning my car and damaged it. The employee "in charge" called the owner who informed me that if they had to pay for every car they damaged he would have to charge customers more to clean their cars. He refused to be of any assistance. The car before mine and the car after also had damage and were told the same. I don't know how people like this stay in business.
OVERCHARGING: This company is (and probably has been) overcharging ... read more OVERCHARGING: This company is (and probably has been) overcharging for prepaid debit/credit card transactions for their various self-service cleaning bays. They provide a credit card machine in the front of their business, which allows customers to swipe their credit/debit cards and then charge against this card at either the manual car wash bays or the vacuum/upholstery cleaning bays. For example, they charge $1.00 for a 3-minute (approximately) vacuuming cycle. In my case, I ran it for three cycles. I did not use any other bays at that time. When I finished, I returned to the credit card machine, and requested a receipt. The machine would not issue one. When I got home, I saw on my credit card account they charged me $12.00 for those three vacuums. This company does not post any telephone number or contact address for their customers at this business. So I could not contact them. Instead, I had to file a complaint with my credit card company to have the excess charges removed. I also find it suspicious that on the credit card receipt, they entitle their business "NBBCOAGMNJPICTTTTT." What's wrong with them printing their receipts with "Mountain Car Care"? I'd advise other customers to be very careful about pre-paying any services with a debit/credit card. You're very likely to be overcharged, as I was, and you won't be given a receipt to be able to tell what you were actually charged.
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