They ruined my rims and broke a part in my car, replacing it with a ge... read more They ruined my rims and broke a part in my car, replacing it with a generic instead of OEM part. They had their 14 year old sons working in the back, practicing on the vehicles. They denied it. Even though the kid just told me he was learning and working on the cars back there! No wonder why they damaged my rims! When I tried to confront the manager, he got in my face and started screaming at and intimidating me, a small female. When I told a lawyer who was a lifelong customer of theirs about what happened, he said they screwed him over, too. He won’t use them anymore either. Dupont heavily advertises because they damage cars and then intimidate, lie to, and blame the customer. Especially to people here on vacation, because they don’t get the repeat business that many other mechanics depend on. They are completely unethical. Avoid!
I love it here. It's more expensive than some other oil changes, but t... read more I love it here. It's more expensive than some other oil changes, but they use Mobil 1, which'll keep your car running in tip top shape. I never ever have to wait for an oil change- I just drive up and they take me. They even throw in a quick front floor vacuum for free! They check all your fluids, belts, filters, etc. too, which is helpful. They let me know about a bad serpentine belt I had, and even though I opted to go to m regular mechanic to fix it, they were nice to let me know. My favorite part about this place is that there is always a really nice dog in the waiting room to wait with you
DO NOT GET YOUR VEHICLE INSPECTED HERE!!! I recently brought my 01 Jee... read more DO NOT GET YOUR VEHICLE INSPECTED HERE!!! I recently brought my 01 Jeep Wrangler in to have it inspected and they failed me because of a leaking power steering gear box and a leak in my exhaust. That was alright with me, seeing as these are important. So I brought it home and instead of fixing the issues, I just went out and bought a new PS Gear box, and a brand new exhaust (full exhaust including CAT, Muffler, etc.). I also installed both of those myself within 2 days. So I bring it back to Poulin within the X number of days and sure enough, they failed me AGAIN! They said I still had a leak in my exhaust, even though I replaced the whole thing. So I called him out and said to show me the leak, that's when he changed his story and said you could hear it but not see it. Keeping in mind, that he still couldn't point it out. Anyway, I brought it to a shop in downtown Rochester the same day, and they said it had passed WITH FLYING COLORS! No issues. This Poulin shop is clearly scamming its customers and failing us on purpose to have us pay them to service these false issues. ONCE AGAIN, I URGE YOU NOT TO BRING YOUR VEHICLE HERE, UNLESS YOU WANT TO BE SCAMMED LIKE I WAS.
