Went in to have a state inspection done. Was told I needed a new rear ... read more Went in to have a state inspection done. Was told I needed a new rear tire because there was a bulge in it, so the car failed inspection. I couldn't get it done that day and had to come back. Paid $40 for the inspection up front. Returned two weeks later had original tire replaced but they tell me now I need to replace the other rear tire because it has a bulge in it now. So yet again the car fails. I can't afford another tire that day and set up another appointment for the following Saturday. Come back and have 2nd tire done. This time I'm told that because the brake light cover on the hatch of my Rondo I am being failed a 3rd time. The cover has been broken for 5 years (which does include the previous 2 visits to their service department)!!!! I used to go to Bonneville & Sons Kia dealership for my inspections and they never said anything about it!! So they expect me to come back a 4th time. Not to mention on the 3rd visit they charged me another $20 for another inspection. Not only are they scam artists but incompetent also well!
I never thought the ball joints would come out. They were "married" an... read more I never thought the ball joints would come out. They were "married" and extremely rusted, Tim's confidence assured me my vehicle was in the right hands. He worked his magic, and my front end is as tight and smooth as new. A+
Horrible, worst service I ever witnessed! Research the BBB if you have... read more Horrible, worst service I ever witnessed! Research the BBB if you have any doubts! I was with my friend through all of this and kept telling him to stop bringing his car there. My friend never had to consult a lawyer about service and harassment in his life before, absolutely terrible service and the guy has no time to answer questions once Derek has your money to pay for his flying lessons! I noticed once anyone leaves a poor review on this midgets shop the kid goes ballistic! There webpage looks like a big shop with a lot of experienced workers, it's simply him and his wife with a garage for 2 vehicles. Derek tells everyone "Don't research anything online, published books or otherwise" and try’s to discourage anyone from this. He is always frustrated and about 2 seconds away from a heart attack, he doesn't listen and his "partner in crime Mila" is expected to patch up any issues Derek creates with any customers. I had to talk my best friend out of doing anything irrational because of the tons of money he spent for garbage workmanship by this extremely irritating little oompaloompa! These jokers never give any info. such as the VIN# from the car a used engine came from, or documentation on the mileage not simply "Oh it's got less miles than yours and looks really nice!" My friend just called him for some answers and I quote "If you want more horsepower out of your M3, buy another car!, I don't want to ever see that car again!" Once a poor performance review was left, Derek texted his private phone and said to "man up, and fix this problem with Mila" then Derek left a voicemail totally harassing him! Unbelievable for any man or child, let alone a business. He also had his M3 towed there when he had only about 120 miles on the "new engine" and the A/C belt was shredded (which means he did not install the A/C unit correctly or placed a severely used belt on it.) Think they would fix there mistake and apologize? Not a chance, He was handed a bill for the work for about. $250. I also get the feeling my friend was easily taken advantage of being a disabled U.S. Army, Infantry Veteran. Nice work Derek! I'm sure Mila can "man up" for your extremely poor and totally unprofessional performance! DO NOT BRING YOUR VEHICLE TO PRECISION BMW REPAIR in Brentwood, NH.
