Took my Mercedes to have wiring harness to rear tail lamp repaired. Sw... read more Took my Mercedes to have wiring harness to rear tail lamp repaired. Swedish Imports forgot to order/install gasket - allowing my trunk and electronics to become flooded upon the 1st exposure to bad rain. $2300 in repairs to Mercedes after the electronics short circuited and set the alarm horn blaring for hours, lights going on and off, etc. When confronted, the owner refused to acknowledge that his technician could make a mistake - even after he called Mercedes to confirm the gasket doesn't come with the tail light assembly. Worst customer service experience in years. Mike, the owner, is belligerent and thinks he and his staff are infallible. Although their website says Mercedes Service Center - only Mercedes Benz does Mercedes repairs.
Went in to have a state inspection done. Was told I needed a new rear ... read more Went in to have a state inspection done. Was told I needed a new rear tire because there was a bulge in it, so the car failed inspection. I couldn't get it done that day and had to come back. Paid $40 for the inspection up front. Returned two weeks later had original tire replaced but they tell me now I need to replace the other rear tire because it has a bulge in it now. So yet again the car fails. I can't afford another tire that day and set up another appointment for the following Saturday. Come back and have 2nd tire done. This time I'm told that because the brake light cover on the hatch of my Rondo I am being failed a 3rd time. The cover has been broken for 5 years (which does include the previous 2 visits to their service department)!!!! I used to go to Bonneville & Sons Kia dealership for my inspections and they never said anything about it!! So they expect me to come back a 4th time. Not to mention on the 3rd visit they charged me another $20 for another inspection. Not only are they scam artists but incompetent also well!
Quality workmanship, done with exceptional care.I damaged my rear fend... read more Quality workmanship, done with exceptional care.I damaged my rear fender a few weeks ago and went in for a free estimate. Shawn was very professional and assisted with my tight schedule by ordering and painting my new fender before I dropped my car off so that I could have minimal loss of use of my car. It was fixed in a day and looked fantastic. I highly recommend them.
