Took my BMW in and they did the best job! This auto shop just changed ... read more Took my BMW in and they did the best job! This auto shop just changed my life forever. These guys know what they're doing! Brian M.
I'm a single mom with 3 young kids. In the past when I had car problem... read more I'm a single mom with 3 young kids. In the past when I had car problems it was always scary because they saw me coming and marked prices up and cost me money I didn't have. Recently my car was making screeching noises and my friend told me about a place they found called Lowell Automatic Transmission in Lowell. I was petrified to go because I don't have any extra money, but when I pulled in a nice worker showed me where to park and brought me in to the service area. When I explained the noises, they took my car in, without having an appointment. They had a cute waiting room with coffee, water, snacks, tv, wifi, like a dealer has. In just a little while Paul the service manager came to get me. He explained the car had decayed belts that needed replacement. When I asked how much it would cost, he told me No Charge! I was waiting for the 'catch', but there was no catch! This place is different! Not only did they change the belts, Paul told me they checked the fluids and topped them off at no charge too! They treated me like family, just like my friend said they would. Paul is awesome! I'm telling all my friends to go to this place. They didn't take advantage of me. In the future when my car acts up, I'm going there because I know they're fair and treat people with respect.
Yesterday, I had one of those very pleasant surprises. A pay it forwa... read more Yesterday, I had one of those very pleasant surprises. A pay it forward gesture on the part of Precision Import, an upscale foreign and domestic auto repair company. My Jag suffers from annoying engine fault light notice. Richard (Dick) and Patrick Horan could not fix it without the right diagnostic software BUT were kind enough to coach me on a couple of related car matters. I appreciated them sizing up the current problem without any expense and reviewing other pending matters about the car’s near term repair requirements. With a Jag they say you need to have two, one for the garage and one to drive while the other is in there. In any case, I have found Patrick and his team diligent and trustworthy on two occasions. Better still I was able to get some work done as they graciously let me use their board room and guest wireless. How many garages do you know of with a board room, wireless and the good sense to not nickel and dime you for exploratory stuff? I’ll be back.
