I want to preface my review by saying that the techs are very talented... read more I want to preface my review by saying that the techs are very talented and I deeply appreciate the work they specifically did. I also would like to say Jake is an incredibly nice individual who does the best he can with what he is given, and unfortunately his colleague does not share the same sentiment. Rico lied about every facet of the job. From price, to estimated time, to simply what they would actually be able to do for me. He also made it very clear he did not respect my input and opinions even though I am the owner of the vehicle; I have my own opinion as to why he felt that way as well. INCREDIBLY upsetting experience considering my family is return customers of Zaks (I personally will not be returning). I again thank Jake and the techs for their diligent, and honest, work; And all they did in the face of their teammate actively working against them. Unfortunately, they can only do so much when the bridge has already been burned.
Zak & Kristen are the best and the service at Zaks Auto is Top Notch.
Mike and the crew are good, but the prices are extremely high!!! I u... read more Mike and the crew are good, but the prices are extremely high!!! I understand they offer easy financing options for car repairs, but their prices are around the same as the dealer. I could’ve got my brakes done at the Ford dealership for $369 that’s included the parts and labor, Mike charged a whopping $580, now mind you the parts were around $125 max for the pads, and rotors. He had a lady in there to change her A/C compressor and charged her $1750 holy crap!!
