Went in to have a state inspection done. Was told I needed a new rear ... read more Went in to have a state inspection done. Was told I needed a new rear tire because there was a bulge in it, so the car failed inspection. I couldn't get it done that day and had to come back. Paid $40 for the inspection up front. Returned two weeks later had original tire replaced but they tell me now I need to replace the other rear tire because it has a bulge in it now. So yet again the car fails. I can't afford another tire that day and set up another appointment for the following Saturday. Come back and have 2nd tire done. This time I'm told that because the brake light cover on the hatch of my Rondo I am being failed a 3rd time. The cover has been broken for 5 years (which does include the previous 2 visits to their service department)!!!! I used to go to Bonneville & Sons Kia dealership for my inspections and they never said anything about it!! So they expect me to come back a 4th time. Not to mention on the 3rd visit they charged me another $20 for another inspection. Not only are they scam artists but incompetent also well!
Yesterday, I had one of those very pleasant surprises. A pay it forwa... read more Yesterday, I had one of those very pleasant surprises. A pay it forward gesture on the part of Precision Import, an upscale foreign and domestic auto repair company. My Jag suffers from annoying engine fault light notice. Richard (Dick) and Patrick Horan could not fix it without the right diagnostic software BUT were kind enough to coach me on a couple of related car matters. I appreciated them sizing up the current problem without any expense and reviewing other pending matters about the car’s near term repair requirements. With a Jag they say you need to have two, one for the garage and one to drive while the other is in there. In any case, I have found Patrick and his team diligent and trustworthy on two occasions. Better still I was able to get some work done as they graciously let me use their board room and guest wireless. How many garages do you know of with a board room, wireless and the good sense to not nickel and dime you for exploratory stuff? I’ll be back.
Most horrid place to ever try to deal with.. called for a tow, sent a ... read more Most horrid place to ever try to deal with.. called for a tow, sent a truck to tow unit and the truck showed up, put my unit on back and then got stopped by local authorities minutes later for no brake lights, no safety chains or tie downs what so ever. recvd call saying they only made it half mile before being stopped, told us they would not let us take our unit back unless we still paid them for the tow even thought they did not tow it for us and they refused to drop our unit.. told us if they had to send another truck out to "do the tow properly" we would need to pay a second tow fee????? ARE YOU KIDDING ME????????????? BY FAR THE WORST CROOKS EVER!!! PAID FOR A TOW THAT NEVER HAPPENED DUE TO THEIR FAULTY EQUIPMENT, WHO THE HELL DOES THAT?
