While the representatives we worked with were courteous and helpful, t... read more While the representatives we worked with were courteous and helpful, the actual work done and quoted was terrible. We needed a new transmission, which we were able to coordinate with a junkyard for a quarter of the price. Additionally, they recommended a power steering fluid change, and upon a further inspection, the fluid was at a perfect level and color. The worst of all was the $230 estimate to fix an evap purge control solenoid which is a $20-30 part that required no fancy tools to install and can be done in less than a minute. This would have been a complete rip-off to have them do. We will be looking for a new mechanic as this is the second horrible diagnosis and money grab we’ve had with them within our family. It is sad to see a ministry like this operating with such low integrity.
I recently had my girlfriends car in to do a serpentine belt replaceme... read more I recently had my girlfriends car in to do a serpentine belt replacement. She had driven across the country to visit for the holidays and it was making noise and had a crack starting in it so I made an appointment to get it in and taken care of. They got me in right away on a short notice and we’re fairly quick with their service which is awesome. The issue is when they replaced the belt, none of the pulleys or tensioners were inspected at the time and the inner fender liner was loosely fitted back on. On her way back home the idler pulley bearing seized and spun the bolt out of the pulley assembly. Another tensioner pulley needed to be replaced as well due to wear. This combination left her stranded on the side of the road for a night and a majority of the following day. She had to pay for a tow and replacement of all damaged parts. Now I may be wrong but one would assume that you would inspect tensioners and pulleys when replacing a belt as to avoid this. Maybe that is not the case like I said I am just speculating. I also didn’t ask for them to do that so that could be a fault of my own. I’ve gotten a lot of second opinions before writing this and have come to the conclusion that mistakes were made on both parties. I’m in the service industry and I get shit happens but I feel this could have been avoided. Feel free to contact me if you feel so inclined. thanks.
A-1 Automotive and Repair is a trust worthy business and exceeded my e... read more A-1 Automotive and Repair is a trust worthy business and exceeded my expectations. I had an estimate from another shop and wanted a second opinion. A-1 was referred to me from a family friend so I decided to get a second opinion from them. Bruce came right out and told me that the maintenance in question was not an issue right now and to just keep an eye on it. This is an honorable way of doing business and I feel other shops in town can learn from A-1; it;s not about taking advantage of people in front of you it's about building trust and a long term relationship. Thank you Bruce, you have earned our business going forward. Jason W.
