I recently had my girlfriends car in to do a serpentine belt replaceme... read more I recently had my girlfriends car in to do a serpentine belt replacement. She had driven across the country to visit for the holidays and it was making noise and had a crack starting in it so I made an appointment to get it in and taken care of. They got me in right away on a short notice and we’re fairly quick with their service which is awesome. The issue is when they replaced the belt, none of the pulleys or tensioners were inspected at the time and the inner fender liner was loosely fitted back on. On her way back home the idler pulley bearing seized and spun the bolt out of the pulley assembly. Another tensioner pulley needed to be replaced as well due to wear. This combination left her stranded on the side of the road for a night and a majority of the following day. She had to pay for a tow and replacement of all damaged parts. Now I may be wrong but one would assume that you would inspect tensioners and pulleys when replacing a belt as to avoid this. Maybe that is not the case like I said I am just speculating. I also didn’t ask for them to do that so that could be a fault of my own. I’ve gotten a lot of second opinions before writing this and have come to the conclusion that mistakes were made on both parties. I’m in the service industry and I get shit happens but I feel this could have been avoided. Feel free to contact me if you feel so inclined. thanks.
