It was not easy to find a repair shop to repair the ABS (Anti Skid) sy... read more It was not easy to find a repair shop to repair the ABS (Anti Skid) system on my 2001 BMW. After taking this 20 year old BMW (my toy) to several repair shops in Wilmington including the BMW dealership service department, I was unable to find anyone that could repair the ABS system. Then I took it to East Coast Eurowerks and Cain said I can repair that and he did. Cain took very good care of my BMW and answered all of my annoying questions with a smile. I highly recommend East Coast Eurowerk! Thanks again Cain
I took my car to Midas at 5526 Carolina Beach Rd., Wilmington, NC 2841... read more I took my car to Midas at 5526 Carolina Beach Rd., Wilmington, NC 28412 on Thursday, May 19, 2016 for an oil change and inspection, I came away with a dented hood and a horrid customer service experience. They claim they did not dent my hood and that it looked like someone had sat on it. It’s funny, the dent was “up.” It was from the inside… Looked to me like they may have accidentally shut the hood with something left on the engine block. The dent certainly wasn’t there before I took my car in. I had not even driven the car to any public places before noticing the dent and I live in a private area. So, certainly it wasn’t sat on as they claim. What really gets me though is the way they handled the situation. I went to the shop first thing Monday morning and was told the owner would have to handle it and that he would call me back later that day. There was no phone call. Tuesday morning came - no phone call, so I called them back again. I was told that he would call me back. Again, no phone call. Finally, Wednesday morning I stopped by the shop to see the owner, but he was apparently out. Made an appointment to see him personally Thursday morning (May 26th) at 9am and surprise, surprise… he never showed up! Instead two employees came out to take a look. This is where things really took a turn for the worst. I was belittled and told that I was a liar. In there “vast” experience of car repair no one had ever “accused” them of damaging their car. I was calm and collected about it, but they raised their voices and became very hostile and accusatory. It’s funny, because I went out of my way to go to that particular Midas because I was always happy with the customer service and their speed at getting things done. Their customer service (Ryan Hoffman) really took a turn when it was me asking them to make things right. He was really defensive and accusatory about the whole thing and really made me feel berated. I’m still waiting on a phone call from the owner to at least apologize or even acknowledge my situation, but given his track record of not caring about his customers I doubt I will ever get that phone call. I never even did get the owner’s name. Do yourself a favor and stay far, far away from Midas on Carolina Beach Road in Wilmington! They are disrespectful and dishonest! Now, I get to think about them every time I get in my car and the couple hundred dollars of damage that they did to it while it was in their care. I’ve filed complaints with the Better Business Bureau, Midas Corporate and the NC Department of Justice.
It is wonderful to find a capable and honest shop for my Mercedes Wago... read more It is wonderful to find a capable and honest shop for my Mercedes Wagon. They were also very fast which was most helpful during this holiday season!
