First time customer - I took my Chrysler 300 in for brake noise and wa... read more First time customer - I took my Chrysler 300 in for brake noise and was told I needed new calipers, rotors and fluid. They seemed nice, and told me I also needed new lug nuts because the last garage had put them on too tight. After $1,100 I picked up the car after hours and it still made wheel noise, only this time a bump bump bump sound. I had to take the car out of town the next day. While in VA I stopped for gas and to check out the increased noise. The tire was loose. I had the car towed to a different garage and they told me the lug nuts had not been tightened and the brake line was not properly connected. I called A&J to explain and sent them a copy of the invoice with photos from the other shop. The person on the phone said he'd let the owner know. Since then (one week) I've reached out and have heard nothing. No discussion, no offer to help, no apology. I would not recommend this place to anyone.
Horrible service and failed to honor warranty! Had a transmission repl... read more Horrible service and failed to honor warranty! Had a transmission replaced and failed to honor warranty when transmission required a second repair due to a faulty part. Had Messer Transmission replace the transmission in our Ford F-150. It was under warranty for 18,000 miles. Brought truck back in within 4 months of replacement being performed due to the transmission leaking. They told us they tightened the seal and it was fixed. We drove it to Colorado due to the military giving us orders to report to Fort Carson, Colorado from Fort Bragg, NC. During the drive the truck continued to leak and required 3 quarts of transmission fluid! It was overheating and had difficulty the entire way. Upon our arrival we took it to Best Western Transmission service in Colorado SPrings. They immediately told us that the seals were faulty parts and would need replacements. Messer transmission service was contacted and said they would send the replacement parts. They refused to pay the labor cost and while speaking on the phone with Steve he informed us that our warranty was no longer valid. He also said we could drive it back to NC and have it repaired at his shop. This is not a possibility since the truck would not even make it to NC due to the transmission problems. He replaced a transmission and refused to honor the warranty. He also refuses to accept responsibility for his company making a costly mistake that we are still paying for.
I highly recommend this Aamco. I had a bad experience with the previou... read more I highly recommend this Aamco. I had a bad experience with the previous owners not honoring a warranty on a clutch. Matt, the new owner, honored the warranty twice and replaced my clutch twice without asking a single question or trying to imply the clutch was my fault like the previous owners did.
