I've been going to Chapel Hill Tire for 35 + years, and have always ha... read more I've been going to Chapel Hill Tire for 35 + years, and have always had absolutely fantastic service. I know that the professionals at CHT always give me the best advice for my wallet, not their own. I literally chose to sell one vehicle and purchase another based on their insight and experience. Their honesty has saved me huge amounts of money over the years. Today I was fortunate enough to work with Bucky. It was a simple inspection, but they were packed with those of us who had procrastinated until the last moment. Despite it being 5:00 on New Years Eve, and even though I'm sure everyone was exhausted and just wanted to get home and start their holiday evening, Bucky and his team kept working, helping folks with assorted issues, and solving problems with care and great good humor. They know what they're doing and do it with integrity, conscientiousness and wit. Here's to another 35 years, Chapel Hill Tire! And thanks again, Bucky! Sibley D Chapel Hill, NC
The manager/owner is very accommodating and attempts to provide good c... read more The manager/owner is very accommodating and attempts to provide good customer service; however, the clutch replacement that was done created even more issues. We have taken this car back three times. The mechanic rode in the car to see what the ongoing issue was and still said it had nothing to do with his repair work. At the suggestion of the manager (because he thought his mechanic new what he was doing) we sought a second opinion. I was confirmed that it was related to the repair work. The manager was apologetic and offered a full refund and I appreciate that. I just don't think the mechanics have the skillset needed for big jobs. Maybe for tire installations and oil changes but not for more advanced things. I should have known this was a bad idea when I took my other car in for an inspection and they removed the tint from my BACK windows not the FRONT windows due to regulations, in order to pass inspection.... Lesson learned.
Excellent, professional staff. Very friendly & polite. Seem to be ver... read more Excellent, professional staff. Very friendly & polite. Seem to be very well-trained! Listened to my budget concerns and made most-needed repairs first. I left with a fantastic printout detailing what was done, as well as recommendations for future work needed. Most certainly would recommend! Barbara A Sanford NC
