From the 1st phone call to the repair, Tom (manager) started off with ... read more From the 1st phone call to the repair, Tom (manager) started off with education of my own car to show me how, why and when things would happen etc. He and his crew have a heart of a teacher when it comes to auto repair. The service was super fast, the hospitality was amazing and the price was surprisingly competitive. Not to leave out David, who was my personal chauffeur for the day..... who also has great customer service skills.
On April 12, 2015 at approximately 4:30pm I took my vehicle to Magnum ... read more On April 12, 2015 at approximately 4:30pm I took my vehicle to Magnum Car Wash & Quick Lube located at 608 Jonestown Road, Winston Salem, NC in order to have my vehicle cleaned. Before arriving at the facility I cleaned out the back seat placing all items in the trunk. When arriving I was not greeted at all, instead I sat in my vehicle for about 4-5 minutes waiting to be helped. I informed the Representative that I wanted to obtain the 13.00 car wash at which time I proceeded to enter. The Representative appeared to be annoyed because she was on the phone with her girlfriend so she quickly had me to pay so she could continue her conversation. When my car was complete I did what most of us do (meaning I got in my vehicle and left. The next morning I was going to place items in my back seat and realized that my handle had been broken. I quickly returned to the facility in order to inquire on what had happened to my door. I was assured that “if” the facility had broken it then it would be on camera (let me remind you I cleaned my backseat out before handing my keys over to representative therefore I know that my handle was not broken). Well I asked to speak with a manager at which time a representative came out to talk to me and called the individual whom had cleaned my vehicle over. The individual advised that he had placed my handle inside the drivers door however he advised that the handle was already broken. I was instructed to return inside to fill out an incident report which I did at which time “the owner” (whom had said nothing since the beginning of the situation although he was sitting there the entire time-without advising of who he was) advised that he had looked at the video and my handle was already broken. I asked him to allow me to see the video at which time he declined and stated “the only person that can see this video will be the police”. At this time I contacted Winston-Salem Police Department and an officer came out. As the officer was pulling in the “owner” jumped in his brown SUV and drove off and as not able to be reached by phone. I drove by the facility ten minutes later and contacted the officer informing him that the “owner of the facility was back”. When the police arrived the owner advised that he was unable to gain access to the video and would need to request a password from someone else. The officer has advised me that another owner contacted him advising that he had also viewed the video and my handle was broken however he would not return until Friday April 17,2015 and video would be available for officer to view on Monday April 20, 2015 however declined to provide co owner his password in order to allow police to view video. Facts/Concerns: 1) I know beyond of a shadow of a doubt that my handle was not broken when arriving at the facility however the representative whom cleaned my car advises that it was. (Question: Why did he find in necessary to hide the door handle inside the driver’s door and make no mention of it” 2) I was advised that I could not view the video and only an officer could, so my concern is why did the owner leave when the officer pulled in and then return when the officer left? 3) How was the owner able to view the video before the officer came however when the officer returned he was unable to gain access for the officer to view? 4) The co owner which was able to view the video while he is in Florida: why was he unable to provide his password in order to allow his partner to allow the officer to view 5) Will the video be deleted by Monday when the officer is able to view this? I am requesting to see this video concerning my vehicle and that repairs that were made to my vehicle are repaired immediately.
