The manager/owner is very accommodating and attempts to provide good c... read more The manager/owner is very accommodating and attempts to provide good customer service; however, the clutch replacement that was done created even more issues. We have taken this car back three times. The mechanic rode in the car to see what the ongoing issue was and still said it had nothing to do with his repair work. At the suggestion of the manager (because he thought his mechanic new what he was doing) we sought a second opinion. I was confirmed that it was related to the repair work. The manager was apologetic and offered a full refund and I appreciate that. I just don't think the mechanics have the skillset needed for big jobs. Maybe for tire installations and oil changes but not for more advanced things. I should have known this was a bad idea when I took my other car in for an inspection and they removed the tint from my BACK windows not the FRONT windows due to regulations, in order to pass inspection.... Lesson learned.
I arrived at the shop because I had a tire that had came unclinched fr... read more I arrived at the shop because I had a tire that had came unclinched from the wheel on my trailer. Upon arrival I was making my way around the building and met two employees behind the building. As we stopped and ask them if they could try to fix the tire, the two tire shop employees looked at the trailer dumb founded, ( we had to exit the vehicle and show them the tire that was flat, which was pretty obvious). So I asked them if they had air so that they could try to clinch the tire and inflate the tire. The tire shop employees stated they did not have anything big enough to work on the tire, and something about the tire being a 100psi tire, which is incorrect and all I needed was the tire to be clinched and my little plug in pump could do the rest. This is the only tire shop I have ever been to that said We don t work on tires and we don t have a compressor that big My home compressor goes to 120psi to bad I was an hour and half away. I would not suggest anyone take anything to this shop, they are incompetent, very rude, and have terrible customer service.
in regards to Mr. Bosworth's complaint, he had a new muffler and tailp... read more in regards to Mr. Bosworth's complaint, he had a new muffler and tailpipe installed on his S-10 pickup, he did fail for a serpentine belt having excessive cracks, which is part of the NC State Inspection, if the belt breaks, you will lose your power steering, which is a safety issue. Mr. Bosworth has returned to this facility for NC Inspection, which he passed with no issues. Sorry for his misunderstanding of what was done and needed done to his vehicle. Management is no longer the same people that was here at that time, do believe this was a case of not wanting to hear what was needed and why. We are here to serve you and your vehicle. We want your business. Thanks, Dan Tackett Manager Wendover Location
