#ashstreetautomotivecomplaints Worst mechanics I have ever had work d... read more #ashstreetautomotivecomplaints Worst mechanics I have ever had work done with in my 36 years of owning a vehicle. Brought my van in with leaking coolant. No misfiring at all. Got it back with engine light blinking and misfiring. Have receipt that states spark plugs were changed, removed and cleaned. But they refused to hold to there word of guaranteeing there parts and labor. And refused to fix!!!!!!! Terrible customer service. Uses God in every other sentence when God is no where to be found in his place of business. Joke. Spent over 1000 dollars just to get a no. Running vehicle back. With no real labor and parts guarantee. Unless I was to take to small claims court which may happen. Having two other mechanics write letter after also looking at the job they did.
Took my vehicle in for a new set of tires. The wait was extremely lon... read more Took my vehicle in for a new set of tires. The wait was extremely long as they tell you no appointment needed. Show up early before 8 am, waited for 2 hours. I noticed when driving after the service my brakes seems different. I ended up with a flat tire not even a month later took vehicle back in and was charged. When I got home I looked at my vehicle and noticed that two of the tires that I purchased (new set) were different, so they changed two of my new tires for another brand. I am so done. This service center had a good reputation when I first started going there over 5 years ago. I don't know what happened, but I will not be going back.
Would a normal dealership let customer drive home with a "dry" engine?... read more Would a normal dealership let customer drive home with a "dry" engine? I would also rate them at ZERO STARS if I could. In the past, this Toyota garage "forgot" to put oil and all other liquids into the engine of my Toyota Supra 1989 model after repairing its engine after an oil was found in the coolant tank. No kidding! There was 0% oil, 0% coolant, 0% break liquid, 0% any liquid in my car in the engine when the Stevenson Toyota "mechanic" told me I am good to go and one of the two major bolts holding the engine to the car frame was simply not there, so the engine was wobbling! I was glad I had the habit to check everything before leaving a garage since I usually repair my own car myself. Cost me $1100 to have that done! The original problem was oil in the cooling system; probably some idiot poured oil into a coolant tank at some other Toyota garage before that. Since then I don't even consider purchasing a Toyota since there was no response to my complaint and the African-American man mechanic (to id him the best I can, because this is legal to id by race in the United States) who owned a similar Toyota Supra 1988 (as he bragged to me) screwed my car (keeping it over the weekend) up really "well". I am still remembering that "incident" and there was not a single apology nor action from Toyota dealership nor the Toyota Corporation who I contacted to complain about this horrible incident. Since then I do not even think of purchasing another Toyota.
