Today, I had 4 new tires, new front disk pads, and brake fluid changed... read more Today, I had 4 new tires, new front disk pads, and brake fluid changed, etc. For over 22 years, I drive to Steve Jones Honda for all maintenance and service. The extra 1 hour plus one way is all about my friendship with the people at Steve Jones Honda. They know me by my first name. They know my family by name. Their service is always tops. The few times I've gone for recalls on a part in the Raleigh area is not like the atmosphere at Steve Jones Honda. Developing life time relationships is so important. Most of the time after purchasing a Honda, Steve Jones or his mother will personally call me for feedback. That means a lot!! They have always given me the BEST prices around. What a pleasure it is to visit the great employees at Steve Jones Honda (especially master mechanic Neil Childress)! Thank you all for being a friend.
For the person writing above may I ask a question? What exactly happen... read more For the person writing above may I ask a question? What exactly happened and what did they not do to resolve your issue? I am surprised at your post. I love this dealership. I had awesome customer service and would absolutely recommend this dealership. Outstanding customer service!!! I've been in customer service my entire life and I'm aware that we are not perfect and sometimes we mess up. The key is a sincere resolution. I know if I experienced any issues at this dealership. It would be resolved!!!! Linda lee
I had 4 experiences in last 3 years. All except one very unsatisfactor... read more I had 4 experiences in last 3 years. All except one very unsatisfactory. Unfriendly customer service at check in desk. THey want to up-sell you a lot of stuff that you do not need and they do not do what you ask them for (I forgot, no apology even). They also charged me once for what they did not do. Run away as far as you can, it is worth to drive 50 miles to other Honda services to avoid them.
