Was a customer for years. They accept NO liability if jobs not done ri... read more Was a customer for years. They accept NO liability if jobs not done right. Couldn't get the U-joint snap rings to my rear drive shaft to seat. Took it to Randys for repair. Needless to say it left me stranded 2 hours from home. Got it to a repair shop and the tech brings me in and shows me where the U-joint snap ring(s) and a cap came out and also messed up my driveshaft. Called Randys to let them know what happened and Im broke down 2 hours away! Randys Service Manager starts getting loud. Says it was something I did. Nothing they could do. After arguing a few min he tells me he needs to speak to his boss to see if there's anything they could do. Asked if he would like to speak with the shop or mechanic where I'm broke down. He wanted no part of it. Never mentioned needing the old parts and was the last thing on my mind at the time. Randys service mgr. just didnt want to deal with the problem, wanted off the phone asap. So I took a bunch of pictures and had the shop document everything. Got a plan together where I was broke down and was able to patch it well enough to get me back home. Get back in town and go see Alex. Seemed like they were going to make it right. Four days later and no return phone call. I call again. Now the lady is telling me I need the old parts, then maybe they can see if anything can be done. Parts weren't the problem. Clearly the snap rings weren't seated correctly and the U-joint cap came out. They want no part of the pictures or documentation I have from the shop that worked on it. Now I'm stuck paying for a new drive shaft AND having the job done 3 times now. Just letting the people I don't know aware of my experience at Randys. Bad customer service and representation.
These guys are top notch! There are always so many beautiful cars insi... read more These guys are top notch! There are always so many beautiful cars inside. And so many E-types! I've been taking my Jag to them for over a decade and I wouldn't trust anyone else. Very highly recommended!
1 Star is ENTIRELY too many. This shop calling themselves mechanics ... read more 1 Star is ENTIRELY too many. This shop calling themselves mechanics is a JOKE!!! Denise is completely dishonest and lacks any sense of integrity. We took our Austin Healey to them for a total restore. When we got the car back ... 4 years later ... there was more wrong with the car than right. All we got was a fair paint job. They did not touch the chassis, which was rusted and in need of major repairs, they simply painted over it to hide it. There were holes that were rusted, and they did not even attempt to correct. In addition, they literally put the car back together completely wrong. Who runs an exhaust system and fuel line next to each other and to top it off there wasn't even any insulation between the two? They claim to be British car specialist and to have done restorations of Austin Healey's before ours but they in fact are the poorest excuse for a car shop you could possibly imagine. BUYER BEWARE -- if you use them, they will screw you over! Denise and his entire team are nothing short of being completely unethical and dishonest.
