1
Excellent work. Thanks!
My wife needed a thermostat and cooling pump replaced on her Audi A3. ... read more My wife needed a thermostat and cooling pump replaced on her Audi A3. We stopped by as soon as they opened to see if they could get us in and we’re very grateful when they said they could fit us in. Considering we did not schedule an appointment, they did us a huge favor. The thermostat and water pump was replaced in 2 business day. We picked up the car and they had cleaned it for us, good customer service. However, today I went to change the oil in her car and when I went to unbolt the undercarriage shield, where the oil pan is located, I was unable to do so because they had stripped one of the bolts AND one was missing. Before we picked up the car, they told us we were going to have to pay additional money because one of the bolts “seized up” on the intake and the tech had to drill it out. They ended up not charging us additionally but said it may need to be drilled out next time. I have not gotten the chance to call them yet because we picked it up Thursday and I found this issue today (Saturday). The explanation about the bolt seizing up didn’t make sense to me but now I see why. Hopefully they make this right because overall it was a good experience. For now I am rating Carmines Import Service 4 out of 5 stars. Depending on how this pans out will dictate a 5/5 rating or drop down to a 3/5 rating.
