First time customer - I took my Chrysler 300 in for brake noise and wa... read more First time customer - I took my Chrysler 300 in for brake noise and was told I needed new calipers, rotors and fluid. They seemed nice, and told me I also needed new lug nuts because the last garage had put them on too tight. After $1,100 I picked up the car after hours and it still made wheel noise, only this time a bump bump bump sound. I had to take the car out of town the next day. While in VA I stopped for gas and to check out the increased noise. The tire was loose. I had the car towed to a different garage and they told me the lug nuts had not been tightened and the brake line was not properly connected. I called A&J to explain and sent them a copy of the invoice with photos from the other shop. The person on the phone said he'd let the owner know. Since then (one week) I've reached out and have heard nothing. No discussion, no offer to help, no apology. I would not recommend this place to anyone.
Watch out, ladies. If you're married, the service mechanic and the se... read more Watch out, ladies. If you're married, the service mechanic and the service department manager will call your "significant other" and report your "bad" behavior. Yes, this was done to me yesterday. Just because I'm married doesn't give them the right to "tell on me". Oh My God! Grow up, grow a pair, Leith, and deal with the b****. If you don't have the guts, then guess what MY business, and I'm the one making this car payment, WILL GO SOMEWHERE ELSE. Ooooooo big bad Leith Honda. Yep, watch out for Damon, and the service manager. They'll tell on you in a heart beat. If I get called on the carpet, so do you. And my audience is the public.
Do not buy a car from these people! They are the worst! I have been de... read more Do not buy a car from these people! They are the worst! I have been dealing with these people since Memorial Day weekend! They do not have clean cars on the lot. They only clean them before they are about to sell them, and even then they will give you the car and tell you to come back tomorrow for detailing. They also promise to get the car into the shop to get repairs done that they PROMISED to have done. (Once they got the check from the bank in the mail of course) It's almost time for my first payment but you know what I keep hearing about getting the car repaired? Tomorrow, we can get it in tomorrow. I'm driving around with a MAJOR oil leak that they have put into the shop on 3 separate occasions to have fixed. They even took it to the shop next door to have someone look at it to tell them exactly where the leak was at so the other shop would know right where to look! Then they told me the shop won't be able to get me in until Monday. Guess what, it's Friday they have made no attempt to get the car in the shop to get the oil leak fixed as well as do other repairs on the car that needs to be done so that it is a SAFE vehicle to drive. Through the 3 months we've been dealing with these slack tailed heartless rip off car dealers I met many other people that were having the same difficulties. One of which even gave them over $13,000 that started having electrical problems. Auto Drive was unable to give them their money back but they would be willing to help them get into another (much cheaper) vehicle. Auto Drive LLC is not the type of company that cares about it's customers. They are the type of company that takes advantage of people that are unable to get financing at reputable dealers. I know I'm not the only one that has had issues with this car place. They took what was supposed to be a fun filled car buying experience into a nightmare.
