Excellent services, friendly, honest and reasonable prices. Mary... read more Excellent services, friendly, honest and reasonable prices. Mary Nguyen
a day ago I PURCHASED THIS VEHICLE ON 01/12/2018. THE VEHICLE BROKE D... read more a day ago I PURCHASED THIS VEHICLE ON 01/12/2018. THE VEHICLE BROKE DOWN A FEW DAYS LATER. BECAUSE THE VEHICLE WAS PURCHASED "AS-IS" I HAD TO PAY IMPORT AUTO MALL $650.00 FOR THE MECHANIC WORK TO REPAIR MY VEHICLE THAT IMPORT AUTO MALL SERVICE TECH DETERMINED THE TIMING CHAIN MALFUNCTION AND OIL PAN GASKET LEAK WAS CAUSING MY ISSUES. I PICKED UP THE VEHICLE A WEEK LATER AFTER MAINTENANCE WAS COMPLETED AND LESS THAN A WEEK LATER, THE CAR BROKE DOWN AGAIN. I CONTACTED MR. FATTAH, BUT HE REFUSED TO ASSIST. I TOOK THE VEHICLE TO PRECISION AUTO TUNE IN ANDERSON, SC ON CLEMSON BLVD AND THEY DETERMINE THAT THE MECHANIC WHO DID THE REPAIRS TO THE TIMING CHAIN BEN T THE VALVES IN THE MOTOR CAUSING EXTENSIVE DAMAGE THAT I WOULD EVENTUALLY HAVE TO PAY OUT OF MY POCKET. MR. FATTAH AND HIS CUSTOMER SERVICE STAFF HAVE REFUSED TO HELP ME. MR. FATTAH WILL STATE THAT THE ISSUE WAS RESOLVED AFTER I FILED A BBB COMPLAINT AS WELL, BUT IT NEVER WAS. I HAD TO AGREE TO REMOVE THE BBB COMPLAINT IF HE WORKED ON MY VEHICLE ALTHOUGH I WAS PAYING HIM AS MY MECHANIC TO FIX THIS ONGOING ISSUE. I WOULD LIKE THE $650.00 REFUNDED, THE $1500 FOR THE REPLACEMENT MOTOR THAT I HAD TO BUY AND THE COST OF MAINTENANCE TO REPAIR THE DAMAGE DONE.
A very professional outfit with many years of expertise with Mercedes ... read more A very professional outfit with many years of expertise with Mercedes cars. The shop adheres to high standards of service and accountability. The shop is well-equipped with advanced tools and diagnostics. They have been my go-to place for Mercedes care for 35 years!
