These guys are great at Webster Radiator A/C & Auto Repair. They got m... read more These guys are great at Webster Radiator A/C & Auto Repair. They got me right in the same day. They had the radiator in stock and they had the best price for the job by a lot. I called four places. The ad says they’re at 650 concord pkwy n but that’s there old address they’re across the street at 723 Concord Pkwy North. Great service I’ll be back!
Great to do business with. I have developed a great relationship with... read more Great to do business with. I have developed a great relationship with them for both my cars. My 2011 Ford F-150 was having a timing issue and spark knocking terribly. I took the car to the Ford dealership and they told me the spark plugs needed to be replaced at 80K miles. I agreed and paid them $600 to do it. As soon as I drove off the knocking started again. I took it down to Jade and he asked his Ford certifed tech to check it out and he found that the PCM module needed to be reflashed to adjust the timing and only charged me around $100. I guess if I had asked them first I would have saved $500. I will go to them first next time.
Pros: Pleasant to deal with personal customer service rep. Cons: Immed... read more Pros: Pleasant to deal with personal customer service rep. Cons: Immediately tried to upsell on things other than what I came in for. Explorer running rough, like misfire. Did not diagnose problem, did not run compression test, stated leak of antifreeze from one of the cylinders, though no history of leak or over heating. Suggested needed to take head off to troubleshoot problem. Suggested maybe crack in head. I paid for computer diagnosis of engine but no report provided. I did not go forward with repairs other than replace of plug wires which most likely needed. Called kid who ran his own shop. Came to my place of business. Ran compression check. Quickly discovered problem was spark plugs that Merchant Tire put in 6 months before was wrong plugs for engine (burn to hot). He put correct plugs in. $88 total, and car runs great! Lesson, don't assume dealership is more knowledgeable. Also, keep in mind customer service reps at dealerships are on commission! Shame, I was rooting for the dealership, but kid with dirty tee shirt and tattoos showed them up.Buyer beware....
