First time customer - I took my Chrysler 300 in for brake noise and wa... read more First time customer - I took my Chrysler 300 in for brake noise and was told I needed new calipers, rotors and fluid. They seemed nice, and told me I also needed new lug nuts because the last garage had put them on too tight. After $1,100 I picked up the car after hours and it still made wheel noise, only this time a bump bump bump sound. I had to take the car out of town the next day. While in VA I stopped for gas and to check out the increased noise. The tire was loose. I had the car towed to a different garage and they told me the lug nuts had not been tightened and the brake line was not properly connected. I called A&J to explain and sent them a copy of the invoice with photos from the other shop. The person on the phone said he'd let the owner know. Since then (one week) I've reached out and have heard nothing. No discussion, no offer to help, no apology. I would not recommend this place to anyone.
Awesome place. Fantastic customer service. Can't be in business 48 yea... read more Awesome place. Fantastic customer service. Can't be in business 48 years without doing something right!
I don’t usually write reviews but really wanted to show my appreciatio... read more I don’t usually write reviews but really wanted to show my appreciation for a job well done. I waited a few weeks after getting my car repaired to make sure it continued to run well before writing a review about it. I kept waiting for it to struggle up a hill as it did before, but it is running smoothly. Accurate Transmissions in Durham was a little out of my way, but they came highly recommended. I have an older model Honda and was afraid that my car had completely died and that I would have to buy another car, for which I didn’t want to have a car payment. The mechanic (and I believe the owner) offered to have me towed. He told me some other things needed repaired along with the transmission work. I knew that his assessment was authentic because he didn’t want to take a chance on making some of the other repairs himself, so I knew he wasn’t trying to sell those repairs to me. My Honda is running great! I’m so excited that I took a chance to have my car repaired and didn’t give up hope on it. It was a much better option having the transmission repairs instead of having another car payment, or forking out cash on another car. Accurate Transmissions also kept me current on the repair process. I highly recommend this shop.
