We purchased an RV from American Spirit early in the fall. The vehicle... read more We purchased an RV from American Spirit early in the fall. The vehicle had pock marks, dimples and chipping in the paint in multiple areas. John at American Spirit felt that it was either hail or a kid with a BB gun. He assured us that the damage would be repaired. It is written on our bill of sale. Their crew attempted to fix it, sanding the paint off in multiple locations, and doing some fiberglass work outside in 20 degree weather. At some point, they decided to take the unit elsewhere for repairs. The vehicle was found to have rotten walls under the fiberglass, so much so that the side mirror could not stay securely mounted. The unit was repaired and repainted. It is finally done. Now American Spirit is refusing to pay the repair shop for the repairs. They say they never spoke with anyone at the repair location. Really…You drop an RV off somewhere for repairs, and speak to no one? When it takes 3 months to repair, you never call the repair shop and say"Hey, whats up with that RV I brought you" The repair shop took pictures, they spoke with American Spirit. Long and Short, They are refusing to pay for any of the repairs, saying they never authorized them. I would not trust American Spirit again. A business, nor a man, is only as good as their word.
If you read NEGATIVE reviews about this company please BELIEVE what ha... read more If you read NEGATIVE reviews about this company please BELIEVE what has been said. I have never experience such a dishonest company in my life. POOR communication, Lack of any responsibility when it comes to taking care of problems, even with the purchase of a NEW camper. Dont expect much once you have been sucked in and have purchased from them, You mean nothing to them once the sale is complete. That being said Please understand the Owner Eric Bushman is NOT a man of his word, IE. Lie-cheat-steal and laugh all the way to the bank. NUFF said AVOID THIS COMPANY AT ALL COST!!!
We bought a 2013 Prowler 5th wheel in May of 2012. Do not expect good ... read more We bought a 2013 Prowler 5th wheel in May of 2012. Do not expect good workmanship, a quality product, or good follow-up service once your've paid and left the building. If you buy a lemon or a unit with multiple problems they can/will not help. Prowler is NOT the brand to buy. We had over 13 things, including the black water gates not installed properly, on the first outing. After service, the gates still leaked and there were other water leaks. We spoke with 3 different people at the dealership and were passed around like a hot potato. Finally we were told we'd be called back. It's been 2 months and that call has NOT been returned. What a disappointing experience this purchase has been!
