I took my crown Victoria here and it was the worst experience of my li... read more I took my crown Victoria here and it was the worst experience of my life. My car was stolen from the lot. The owner accused me of stealing my own car and after that he dodged my calls and my car was never paid for or recovered. It was a loss and at the time I didn't have the money or time to take him to court. I hope Karma takes care of him and his bad business practices
TERRIBLE SERVICE. I promise you, the people working on your car DO NOT... read more TERRIBLE SERVICE. I promise you, the people working on your car DO NOT care about your car. 1st, they will take 2 WEEKS PERIOD to fix your car to maximize their profit because the longer its there the more in ‘labor fees’ they incur. 2nd, I picked up my car and it looked like they did the work the day before I picked it up. For 2 weeks at the shop, the job looked rushed and messy. Clear coat was not buffed entirely and had cloud like appearance over the area where they re-painted. The staff stated’ it does look like a child been playing on your car’. 3rd, it took an additional WEEK to fix the clear coat paint job on the quarter panel and replacement bumper. 4th, AFTER GETTING MY CAR BACK AFTER 3weeks, THEY LEFT MY TRUNK OPEN AND IT GOT SOAKED, long story short, no sound came out my car and the parking assiatnce didnt power on. They F’ed up my electrical system. The GM ran a test on my car and I had 16 pages of failed electrical errors. It took an additional WEEK AND A HALF to replace my right tail light, entire radio system in the trunk and to fix my parking assistance (which they had to have AUTONATION fix for them). After about 3 WEEKS AND A HALF TOTAL, I finally get my car back and they have overspray from the clear coat paint job all over the hood of my car. Im calling today 11/30/18 to have this looked over by the GM of Abra. Keep in Mind, all this for a fender bender. All Abra was doing was replacing the rear bumper. The staff is very rude as others have stated and the employees working on your car have the slightest knowledge of your vehicle or how to repair it. EVERY CAR/TRUCK IS NOT “A ONE SIZE FIT ALL” REPAIR. I promise you, if you care about your vehicle at all, PLEASE DO NOT TAKE YOUR CAR/TRUCK TO ABRA ON MT. MORIAH. YOU HAVE BEEN WARNED, this is my story and its all facts. TAKE IT TO THEM AT YOUR OWN RISK, YOU WILL BE DISAPPOINTED.
I visited this establishment on 07/19/16 for issues with my TPMS ligh... read more I visited this establishment on 07/19/16 for issues with my TPMS light. My light had been on for 2 months and I informed the gentlemen at the front desk that I was having issues with the light remaining on despite continuous efforts at putting air in all four tires. He asked me which one it was and I informed him that I wasn't sure. There was instantly a look of discontent across his face. Now, mind you, the business states on it's website that they close at 6:00pm during the week. I got off work at 4:30pm and got there at 4:55pm, hoping to get my tires examined to see what the problem was. The maintenance shouldn't be very long for this type of problem, I thought, and they didn't appear busy at all. I was told to pull my car up to the second bay to have one of the mechanics look at my tires and all he did was put air in my tires. No time whatsoever was taken to actually see if I had a slow leak, nail, etc. I had already told them that putting air in my tires hadn't fixed the issue. They wanted to get me in and out because it was too close to closing time I assume. After the mechanic finished putting air in my tires, he told me that all my tires were sufficiently inflated except for the right rear which, before he put air in it, had a significant lower tire pressure than the rest. To me, that would signal that maybe you should actually EXAMINE the tire to find out why the pressure is so much lower than the rest of the tires. That action wasn't taken and I rode home with my issue unresolved. I then made an appointment for the next day to take my vehicle to a Honda dealership where they took the time to look at my tires and found a nail in my right rear tire! And guess what, the maintenance time didn't take long at all! I am thoroughly disgusted with Grimes on Hacks Cross and will never do business with them again. I will definitely recommend not to take your car here for any maintenance purposes.
