Thank You, M.r Jim & M.r Walter, your genuine service in My Mercedez ... read more Thank You, M.r Jim & M.r Walter, your genuine service in My Mercedez Benz 2001sls500 was truly appreciated. Thank you Jivani
Todd was recommended to me by one of my boys' friends. Todd, I want to... read more Todd was recommended to me by one of my boys' friends. Todd, I want to thank you for your honest work! I fully expected to get a phone call telling me that all kinds of other work needed to be done. Even though I realize that would have been true, I just wanted my car fixed and back on the road with the issue at hand being repaired. He was able to quote me a price over the phone and he stuck to it. Even though it's a little bit of a drive, I will definitely use him again and I highly recommend him to my friends and family! Thank you again!! Christine Gardner
I visited this establishment on 07/19/16 for issues with my TPMS ligh... read more I visited this establishment on 07/19/16 for issues with my TPMS light. My light had been on for 2 months and I informed the gentlemen at the front desk that I was having issues with the light remaining on despite continuous efforts at putting air in all four tires. He asked me which one it was and I informed him that I wasn't sure. There was instantly a look of discontent across his face. Now, mind you, the business states on it's website that they close at 6:00pm during the week. I got off work at 4:30pm and got there at 4:55pm, hoping to get my tires examined to see what the problem was. The maintenance shouldn't be very long for this type of problem, I thought, and they didn't appear busy at all. I was told to pull my car up to the second bay to have one of the mechanics look at my tires and all he did was put air in my tires. No time whatsoever was taken to actually see if I had a slow leak, nail, etc. I had already told them that putting air in my tires hadn't fixed the issue. They wanted to get me in and out because it was too close to closing time I assume. After the mechanic finished putting air in my tires, he told me that all my tires were sufficiently inflated except for the right rear which, before he put air in it, had a significant lower tire pressure than the rest. To me, that would signal that maybe you should actually EXAMINE the tire to find out why the pressure is so much lower than the rest of the tires. That action wasn't taken and I rode home with my issue unresolved. I then made an appointment for the next day to take my vehicle to a Honda dealership where they took the time to look at my tires and found a nail in my right rear tire! And guess what, the maintenance time didn't take long at all! I am thoroughly disgusted with Grimes on Hacks Cross and will never do business with them again. I will definitely recommend not to take your car here for any maintenance purposes.
