I have the highest respect for the owners of this company. They are me... read more I have the highest respect for the owners of this company. They are men of integrity. Three of my friends and family have done business here and they consistently prove to be honest and reliable. I’m writing a review for two reasons. The first reason is that Audiophile does exceptional work. The second reason is because my former sister in law wrote several fake reviews on Audiophile after she got arrested for passing counterfeit money in their store. Her name is Kathleen and she’s on meth. She is a pathological liar, and she will steal from anyone to get her meth. If you see any reviews about audio file with the name, Kathleen, you can be certain they are fake. Audiophile saved me the most money on my stereo repair and my tires. I recommend them with confidence to everyone.
This company is horrible!! id stay far away. we bought items from here... read more This company is horrible!! id stay far away. we bought items from here over a month ago now i wrote a review on google then they have started Verbally attacking now. it all started when they over charged us taxes we got 250$ worth of stuff then looking at the receipt we noticed they over charged tax...charged us 63.18 on a amount for 289.98.. $289.98 with the tax rate of 8.1% is not $63.18. ..it should have been 23. 49 for tax. Fast forward to when i called about it the Manager Jeff took it upon his self to pretty much tell me i dont know what im talking about and pretty much calling me stupid. all i wanted was the money back that was owed. he kept going on and on about tax laws. well the math was simple. 8.1% of 289.98 is not 63.18.. i hung up because he kept going on i was going to call it a loss then the manager jeff called back to back for 30 minuets straight! then messaged me on facebook Acting like i didnt want a refund this company is a complete joke. anyways they sent out the refund got it a week later .. now fast forward to today over a month later they took it upon them selfs to reply to my google review. i will copy and paste what they said. " Response from the owner 8 hours ago Hello, Katherine. A manager explained that a newer staff member made a simple mistake on our brand new software. He insisted that he would rectify the small difference in sales tax and he delivered according to his word. This was resolved weeks ago yet for some reason you have chosen to maintain a very mean spirited attitude toward someone who not only resolved the issue immediately but was very kind to you when you were extremely hateful. You also made no mention of the fact that the price of the system you purchased was over$ $100 cheaper than any other authorized dealer. We gave you FREE merchandise with your purchase and no other local store offers such low pricing. We have to wonder what causes someone to be so unusually hateful and cruel to a store that saved you such a large amount of money. We have never had such a hateful encounter with a woman before. Your extreme verbal abuse full of obscenities and vulgarities were uncalled for. It was so upsetting to our administrative staff that it prompted us to contact the authorities. We learned that the police know you quite well. It all makes sense now." ..... if you made it this far in this review then you know a company Should NEVER be like this towards a customer i did not once say anything bad to them i actually Muted my phone when this manager spoke because he kept pretty much calling me stupid please do your self a favor stay away from this company!
Fantastic service! Very professional and timely. I would recommend usi... read more Fantastic service! Very professional and timely. I would recommend using them for any and all mobile repair needs!
