Amazing customer service! I was given a breakdown of services I would ... read more Amazing customer service! I was given a breakdown of services I would need ..they even offered discounts. They were really honest and answered all of my questions. Also given their opinion on which services I should prioritize since I wasn't able to pay for all of the services that day. 100000% would recommend to everyone. Especially if you're a woman because I didn't get the vibe that they were trying to take advantage of my lack of knowledge. Leanna B. Saint Louis, MO
Jesse and the Benchmark Auto Care crew just did a major repair on my M... read more Jesse and the Benchmark Auto Care crew just did a major repair on my Mazda and it was handled very smoothly. The car was fixed as promised and on time, and Jesse communicated with me every step of the way. When I came in to retrieve the car, it was gleaming as well. After checking online to compare costs and other people's similar stories about this repair, I found the price I was quoted at Benchmark was considerably lower than what others have paid for the same repair. And this is the second time I've found Benchmark's quotes were lower than others I've seen or received. Everyone is friendly, too. Amy D. Saint Louis, MO
AVOID AT ALL COST. If one star could be given it would. Repaired miniv... read more AVOID AT ALL COST. If one star could be given it would. Repaired minivan, put in lesser aftermarket parts without asking or telling that non-original parts would be used. When part failed, wouldn't agree to either of the two reasonable restitutions offered and s basically told to get out of the shop. This same shop didn't repair a bolt in a tire that was brought in, and paid for to get repaired. When confronted, shop claimed it was a DIFFERENT bolt in the same tire that just happened to be in the same region and be the same size. This is also the same shop that told us we had a cracked oil pan, that never turned up again as an issue at this shop (despite never being fixed), never leaked oil and has not been found by two other shops.
