Our daughter is in school in Atchison, KS. Her truck's "service engine... read more Our daughter is in school in Atchison, KS. Her truck's "service engine soon" light was on in her truck. We found R&S when we visited the town and recommended our daughter go there. Scott diagnosed the problem as a misfire and made the necessary repairs. Scott took care of her right away, communicated clearly throughout the process and his prices were vary reasonable. Our daughter is back on the road and very happy! Being over 2,000 miles away from our daughter, it is nice to know that there is someone we can rely on in town to take care of her. We know some of our daughters friends went to Scott as well and were very happy with his work. Being in the automotive service industry, finding someone that reputable and trustworthy takes a load off our shoulders. Would definitely recommend! Thank you for such great customer service! Brian and Shuri James
Horrible customer service. Was not able to get hold of anybody to answ... read more Horrible customer service. Was not able to get hold of anybody to answer my question about my vehicle. I purchased it there about a year ago and decided to give their service a try, but was very dissapointed. Will not try again.
Sales person, Jack, was top notch, 5 stars. Jeff the technician and hi... read more Sales person, Jack, was top notch, 5 stars. Jeff the technician and his manager Greg Heins in service department, not even 1 star. HORRIBLE HORRIBLE HORRIBLE SERVICE. We bought a brand new Sienna and after getting home, noticed that the bottom cushion of middle seat was wobbly. We made an appointment to get it fixed, they said bring it back another day. We did. After 2 days, they did not even call us once to tell us what was going on with the van. We called in to complain and the service manager Greg said that they were supposed to call us...but they didn’t. So after 2 days of having our van, they tell us that they had to order parts to fix it so we had to bring the van back AGAIN. The manager called us and told us the parts were in that it would be fixed in 5 minutes...WRONG. It took half a day. They called us to tell us it was fixed and to pick up. Well the seat is still wobbly. Obviously a wobbly seat raises safety concerns, especially if our kids are going to be in there and obviously, this service dept. does not care about the safety of their customers. After 4 appointments, waste of time, and waste of gas, we still don’t have a fixed seat. Never again will we buy another TOYOTA or any car for that matter, from JAY WOLFE TOYOTA IN TIFFANY SPRINGS.
