I want to thank everyone at North Belt automotive for doing a great jo... read more I want to thank everyone at North Belt automotive for doing a great job on my car. They were really fast and professional I brought my car into the shop at 4:40pm Friday(the shop closes at 5). They allowed me to wait inside with my toddler son until my ride came, which unfortunately was running late. They called me by 11:30 Saturday evening. If you needed anything done to your car I would definitely prefer this place!! -Arika Ellis
Worst customer service ever. They charged me $70 for a Diagnostic test... read more Worst customer service ever. They charged me $70 for a Diagnostic test that had the same information on it as the emissions test that they had just run on my car. They did add an additional part as a necessary replacement although the part wasn't bad. After a friend pointed out that this part wasn't bad, they stated that it was simply a 'suggestion'. I think they should have been more specific although there was no paperwork to be specific on. I got a receipt for my $70. Autozone's free diagnostic tests at least give you some paperwork. When I expressed my dissatisfaction, I was told that I knew nothing about car repair and I was probably lying about how useful the test was. Riiiiiight. The owner really argued vehemently with me about returning my money so I guess he needs it more than I do. By the fact that he works another job and the run-down appearance of this location, I finally stopped trying to get a refund on the most useless and outrageously stupid diagnostic test I've ever had. If you want to be treated with respect and common courtesy, go somewhere else. If you want a company that believes that the customer is always right, don't go here.
Extremely poor customer service... Brad Ward (owner) refused to give m... read more Extremely poor customer service... Brad Ward (owner) refused to give me a quote until I showed him the insurance company estimate. I told him it didn't matter what the estimate was if I was paying out of my pocket. I simply need an estimate. He refused to give me one and proceeded to yell and scream at me so loudly that other people in the room could hear him when I held the phone away from my ear. I will NEVER do business with someone like this... Customer service was non-existant.