I came in for a “free” oil change which was scheduled ahead of time. I... read more I came in for a “free” oil change which was scheduled ahead of time. I waited for an hour and 20 minutes, was sold a ridiculous price for some filters. When car was ready, I got in to find my car sounding loud like a motorcycle. Quickly turned around to be told there was a broken box causing the noise (news delivered to me in a “it’s your issue” rude demeanor. However, when I drove it there and forever prior, no loud motorcycle noise. Conveniently, the last time I had my explorer there I drove in without any issues and left with a tire sensor fault that ironically came on at that given moment. Ironic? Or drumming up business?! Very unhappy and definitely broken trust!
