Brought my truck in for an oil change, tire rotation, and to have a bo... read more Brought my truck in for an oil change, tire rotation, and to have a bolt tightened on my battery. During the appointment they told me my front and back alignment was "out of whack". I agreed to the fix. I was charged the full amount for everything, just short of $200, and was told everything was done. Except for only half the alignment was done, they stated they couldn't do the rear adjustment. Still charged me full price. I noticed they hadn't tightened the bolt, and after calling it to their attention they told me I didn't need it. When I got home I noticed they hadn't done the tire rotation either. I texted and was told that despite it being 2 years since I put the tires on without a rotation, it wasn't needed. Yet was charged for it. So end of the day, the only thing that was fully done that I asked and paid for was an oil change. At least I'm trusting that was done. For $200. I was told TGK owes me $10 for not doing the tire rotation. Disappointing response. Normally I love you guys, only bring my truck there because you've always been great. I've twice been asked to fill out a review for this appointment and this is the 2nd time I've expressed my disappointment with my appointment and no one seems to care. I had to make special arrangements for this appointment, that's on me due to my schedule, but it makes it more frustrating that it was so "messy". If a customer asks and pays for a service, they should get that service. If they don't need it or a business can't provide it, they shouldn't be charged for it.
In June I had an appointment to get my brakes done. Shop called said i... read more In June I had an appointment to get my brakes done. Shop called said it was done. Got there to find out just an oil change was done. Communication gap. Last week I had an appointment to get an oil change. I pick it up and realized they had the wrong vehicle on the receipt. So the oil change was done to the specs of a different vehicle. I also had the tires rotated. On an f250, the tire pressure is different from front to back. So the TPS sensors went off 3 miles down the road. Two appointments, two major mistakes.??
I was surprised and a bit disappointed that your oil changes went from... read more I was surprised and a bit disappointed that your oil changes went from $39.99 to $79.00 because you simply added the caveat that anything over 5 quarts is additional. In my case, I needed 8. What you have done is simply aligned with all other oil change locations whereas, I came to you shop because it was a lower price point which was unique. Now, I may look elsewhere to get a better price. Jeff
