While the representatives we worked with were courteous and helpful, t... read more While the representatives we worked with were courteous and helpful, the actual work done and quoted was terrible. We needed a new transmission, which we were able to coordinate with a junkyard for a quarter of the price. Additionally, they recommended a power steering fluid change, and upon a further inspection, the fluid was at a perfect level and color. The worst of all was the $230 estimate to fix an evap purge control solenoid which is a $20-30 part that required no fancy tools to install and can be done in less than a minute. This would have been a complete rip-off to have them do. We will be looking for a new mechanic as this is the second horrible diagnosis and money grab we’ve had with them within our family. It is sad to see a ministry like this operating with such low integrity.
My pickups right rear window did not work. I told them it was more tha... read more My pickups right rear window did not work. I told them it was more than just the window motor as all of the windows would not work at times. The appraisal to fix the motor was $500+ which is an unbelievable number for a $120 part. Also, after I looked into the problem, I found that there was a broken wire which provided a fault for the windows. This lead to a realization that the window motor wasn’t faulty at all and Matt’s was going to charge me for a problem that wasn’t even there. I understand the need to make money to run a business but after my recent experience with Matt’s it has left me with a great distaste for them as a repair shop. I hope this helps improve your business. Have a good day.
I am very very disappointed with the service at Matt's. It was nothing... read more I am very very disappointed with the service at Matt's. It was nothing short of a horrible experience that cost my almost $200 and still bot fixed, however the quote to fix was almost $2,000. I went else where and for $220 it was diagnosed A D fixed. I feel I should get at least half my $200 back from Matt's. It was misdiagnosed and what you wanted to replace was 10 times more expensive than the real problem. Shameful business practices.
