Overall the work on my vehicle was flawless, but the communication was... read more Overall the work on my vehicle was flawless, but the communication was below standard. I had schedule an appointment for an oil change and for a service check an my rear breaks. I dropped my truck off a day ahead of schedule as requested so they didn't have to wait for the vehicle to arrive to start work. On my appointment day I received an estimate in the afternoon which was great but greatly over estimated. I then called a few hours before the shop closed because I was wondering what the status was. I was told "I was just about to call you, are you okay with the estimate? We have the parts in shop, and would be ready Friday." I agreed and denied some of the other work requested because I didn't feel it was needed and waited till Friday. I expected a phone call when the vehicle was ready. I never received that call. I called them an hour before the shop was closing, I was worried or thought I did something wrong. I was shockingly told "We decided to pull two vehicles ahead of yours due to them having more severe damage. We figured you could pick your vehicle up and drive it this weekend and return it Monday as the work is minor and your vehicle is drivable." After that conversation, I decided to let them keep it because I was so worried about it getting bumped or even worse inadequate service(a rush job) to get it in on Monday. Monday morning I finally got the call that my vehicle was ready. Overall so far the work has held up and no problems. Knowledgeable mechanics that I believe could address and fix any problem you might have with your vehicle. I would say my experience. Stay close to your appointment. Call frequently to make sure the shop is working on your vehicle, and giving updates during your appointment window. To make sure your vehicle is being worked on. It took a week to do an oil change, and replace only the rear breaks/rotors, with all parts in the shop.
Car was there three times for a simple alignment. Ive beat my head aga... read more Car was there three times for a simple alignment. Ive beat my head against the wall enough over the incompetence. After first appointment the car was worse than when I brought it there. I could go into much more detail but it's not worth it. Complete waste of time and money. I'll gladly go somewhere else.!! ????
When i received my price quote on the set of tires on my truck they we... read more When i received my price quote on the set of tires on my truck they were $250 cheaper than everyone else because of the black Friday special. Came in on Black Friday to order the tires and paid for them, ordered the tires and made appointment for two weeks out. Dropped off truck the night before and the next day got a call that my tires never showed up at there store. They could not tell me when my correct tires would be in but they had a smaller tire that would fit but would make my speedometer off ( at this point I was ok with it). Went to pick my truck up only to find out that there was a $300 extra charge for installation making them more expensive than everyone else. I don’t think ill ever walk back in that store again.
