1-23-23 I DROVE my car there to get new instrument cluster programmed ... read more 1-23-23 I DROVE my car there to get new instrument cluster programmed to car and after having my car over 3 hrs longer than supposed to they pushed the car out no longer starts and they are unwilling to fix it. They don't take any responsibility, i had to pay to tow it 35 miles home, they erased my keys programming so the car is junk. They said they programmed the key, liars 2 keys are needed for that and i only had 1. They victim blame. Blaming it on the starter, transreceiver, wiring.... When any person can see they triggered the PATS security system by the flashing light and code 15( key not programmed to car). They are rude, incompetent and down right liars and thieves.. And the best part.. They told me to take it to a mechanic! I replied.. Thought that's what i did but apparently not.. DROVE CAR THERE, TOWED IT HOME.. NOW IT'S JUNK THEY SHOULD PAY TO GET NEW KEYS CUT AND PROGRAMED TO CAR! AND THE MANAGER KNOWS NOTHING WHEN I TALKED TO HIM ALL HE COULD SAY WAS I DON'T HAVE A ANSWER FOR THAT.. TAKE RESPONSIBILITY! BEEN OVER 2 WEEKS WITH CAR UNABLE TO START.. BUT PULLED CODES AND PROVES WHAT THEY DID..1260 ACTIVE ENGINE DISABLED BY PATS AND B1601 INCORRECT KEY CODE.. SINCE I DROVE MY CAR THERE IT'S QUITE OBVIOUS THEY TRIGGERED THE PAT'S SECURITY SYSTEM BY ERASING MY CAR'S KEY CODE THEREFORE THE CARS ENGINE IS DISABLED BY THE PATS SECURITY SYSTEM WHICH DON'T ALLOW IT TO START
It took them a month to fix a starter, on a car i bought from them and... read more It took them a month to fix a starter, on a car i bought from them and when they returned the car it was overheating, leaking oil. And the fan, water pump , fan clutch, fan shroud, serpintine belt and god only knows what else were destroyed.. worst auto buying and repair experience of my life! Save your money and go somewhere honest. Dont make the same expensive mistake i did. They have no problem looking you in the eye, shaking your hand and lying to you. BEWARE!!!!!!!!!! This isnt the whole story. There is alot more they did (all negative) and im still trying to get my car fixed (almost 2 months later) and should be filing a lawsuit against thelen/crosstown auto soon.
