Great customer service. Taking care of my truck right now! Thanks guys... read more Great customer service. Taking care of my truck right now! Thanks guys.
My wife took her car to Vernon's with the understanding that we could ... read more My wife took her car to Vernon's with the understanding that we could make payments. After they got the initial down-payment of a thousand they would not return our calls. we were told the job would take two days. They also told us that the price would be considerably lower than Crown (which it wasn't). Two weeks later when we finally got a hold of them by going to their shop they said they needed all the money for the car. I expressed to them that this has been an inconvenience and thought it would be done in two days which they replied it was not their problem. Anyway we ended up waiting another week while we tried to take out a loan. When we did get the money the car had been in the shop for 6 weeks. We were told that even though they said the car was done weeks ago that they found an issue with it and we would have to give them an additional $300 or not have their work warrantied. After talking to a lawyer we were told that we have the right to the car and that they can't force work on it. So when we go to get the car towed back to Crown it was still being worked on. This was six weeks after the fact when we were told it would be two days. The owner Robert came in the office and told us to get the F out. I told him not without my car and at this point he got in my face and wanted to fight me. He actually wanted me to walk with him across the street at 9 in the morning to fight him because I wanted my car back. At this point the police were called. These people are crooks. They held our vehicle hostage and lied to get the business. What kind of person wants to fist fight because I wanted my wife's car back. I am astonished that it took lawyers, cops, and I almost got in a fight to get my car back. On top of that they got 3300 dollars for a car that we still can't drive. As I am writing this I am still in disbelief. It makes me wonder how many others these crooks have done this to.
