I still can't get over how smoothly my car is running! Thank you for t... read more I still can't get over how smoothly my car is running! Thank you for the great service, hospitality, and explaining things in an understandable way. I usually dread taking my car into anywhere for service but I feel like I now have a trusted place to visit when needed. The process was quick and thorough and everyone I interacted with was pleasant. Thanks Justin and team!
I contacted Troy Engel who is supossed to run this shop, I took my veh... read more I contacted Troy Engel who is supossed to run this shop, I took my vehicle to him to have it repaired. I had my vehicle towed to Bayliss Auto Shop and told them I suspected the timing chain has failed, but I'm no mechanic. Troy Engel said he would inspect the vehicle and let me know what was going on. He would never contact me. I always had to try to contact him to get an update. I finally did get in touch with him and he confirmed the timing chain did fail and it resulted in blowing the heads. He gave me a verbal quote of 2,500 dollars and estimated it would take them 6 weeks to complete the break down and rebuild of the engine. I asked him if I would be better off just buying a new engine and he told me no it will be cheaper rebuilding the engine thats in vehicle. So I agreed to have repairs done. After contacting him numerous times throughout the next 6 weeks "he never contacted me once with updates" . It was finally done and he told me the bill was 2900 . When I went to pick the car up I started it and the exhaust was super loud, and that wasn't the case when he got the vehicle. He told me it would be another 100 dollars to fix the exhaust he messed up and I would need to bring the car back in a couple days for the repair. So I paid the entire bill took the car home let it sit took it back a couple days later to have exhaust fixed. So I paid him a total of 3,000 dollars. The day after I picked the vehicle up it stalled out on the freeway just like initally did the first time. So I had the car towed back to his shop " Bayliss Auto" . I called him the next day and he informed me that my car needed a new engine. So after paying $3,000 for repairs I'm back at square 1. He then tells me he couldn't get me an engine. And I would need to find one myself. So long story short if I could give this company 0 stars I would. I ended up picking my car up in pieces and Bayliss kept the freshly rebuilt heads. I had to pay another shop 3,000 dollars to do what should have been done the first time. Troy Engel was very rude to me throughout the whole proccess he had my car for over 2 months. So please if your reading this do not take your car to this shop. You will be taken advantage of when your in a very vulnerable position . I don't see how this company is still in business. I will definitely be taking legal recourse against Bayliss Auto as they have vilolated many codes of the michigan motor vehicle service and repair act.
I called Before hand to see if they could fix my vehicle they told me ... read more I called Before hand to see if they could fix my vehicle they told me that they would be able to fix what was wrong so I had my vehicle towed there once it got there it sat for two weeks before they even took a look at it and when they finally did take a look at it they couldn’t work on it stating because my front hood was broken and wouldn’t release, prior to my truck being brought there my hood was not broken but no big deal let’s fix it right?! so then they said they’d fix the hood latch well after a couple of days of not hearing nothing I called and ask what was going on and they told me they wouldn’t work on our vehicle because they couldn’t get the hood open so my boyfriend and I YouTubed how to get the hood open we came to the shop and after about 10mins got the hood open and got our vehicle towed somewhere else because after waiting two weeks and them not knowing how to get a simple hood open we had no confidence that they would be able to fix our alternator in our vehicle! They were not helpful and we paid twice to get towed for the first time to get it there and second to take it somewhere else they wasted our time and money and didn’t even apologize for anything we were highly disappointed!!
