I have been going to guys for all kinds auto repairs for at least six ... read more I have been going to guys for all kinds auto repairs for at least six years, I have also referred so many of my friends and family to them. To my greatest surprise and shock, I just found out that they are frauds, cheats and liars and have deceived my family and friends that I have over the years sent to them. I sent a vehicle to them for repair this month, Sam, one of the owners called me back and said it was going to cost $2200.00 parts and labor. I was taken aback at that quote. I would have agreed, but something in me this time said NO!. I went back the next day and picked up my car from them and gave it to another mechanic that I hardly knew. They charged me $900.00 with the same parts and labor including two brand new tires. Please be careful with these guys, they fooled me for years. Always seek for a second opinion. Do not be another victim! Cole
Club Auto services has been a life saver for me with both of my vehicl... read more Club Auto services has been a life saver for me with both of my vehicles. I have been coming to Sam for quite awhile for everything. After an oil change at the dealership, once they provide me a list of repairs needed, I come straight to Auto Club. As a female, it can be a challenge finding great, honest, and professional people to repair your car. Auto Club has always been there for me and now my daughter. I would not trade them for the world. Thanks a million and one for your service! I wish you all continued success!
I have never written a bad review, but feel I must for other's protect... read more I have never written a bad review, but feel I must for other's protection from Young's in Owosso, MI. This is regarding a serious recall on my 2009 Buick LaCrosse. There were actually 2 recalls, but I was not aware of one on the headlights that required Young's employees to unhook the battery for the repair. They did this along with the dangerous ignition recall. After I left, a little over an hour later I was almost stranded when the ignition would first not turn-over the engine, and then afterwards OVER-throttled. Upon my immediate return to Young’s, I also explained that the clock was an hour off from the actual time, which they acknowledged. They tested the battery which registered 580 (normal) and explained they unhooked the battery to do the head light recall. I asked them to check what is NOW wrong with the car since it never had this problem. They also agreed with me that it didn't happen to them when THEY started the engine BEFORE repair. HERE IT COMES...They said they would ONLY check it for $65, which of course was unreasonable. After a lengthy back and forth it was finally stated that it could possibly be waived if they didn't cause the problem. My trust of them was to zero at this point, especially after stating to me that writing a Google review was a hostage activity by me towards them. I asked them what recourse do consumers have but to make GM & others aware of their bad business practices? I left Young's with the car over throttling, fearful of what could happen to me in the car. A professional found the problem when I took it elsewhere which is CLOSE to this online explanation "...When the battery is disconnected, some late model vehicles will lose this learned idle position, which will cause the vehicle to stall." This cost me over $60 to repair, also having the throttle adjusted to correct the situation, all because the battery was disconnected. There has been no acknowledgment of any wrong doing on Young's part (all the way up to management). They would not recognize it was the ACT of disconnecting the battery, not the part replaced for the hazardous ignition problem that caused the situation. BOTTOM LINE – Young’s in Owosso has zero capability to treat their customers fairly and resolve a problem that is highly probable (and later confirmed) THEY CREATED. I felt talked down to as a female, feeling UNSAFE and AT-RISK leaving their facility. One of my last statements was I only wanted to keep my family safe by honoring the re-call. I felt their greatest concern was NOT for my safety, but to make sure I UNDERSTOOD they would get their money regardless of any and ALL circumstances. STAY AWAY FROM YOUNG’S or it WILL COST YOU!
