Very disreputable business, in my experience. Refused to give me the V... read more Very disreputable business, in my experience. Refused to give me the VIR after my car failed inspection so I could see what needed to be repaired in order to pass. Mike stated to me that the state computers were down when I went in for the third time to pick up the VIR. I called the DMV right after leaving the shop and was informed that the computers were NOT down. They told me I needed to have certain things fixed before they could put a sticker on it, but found out after taking my car to another mechanic that they were trying to have parts replaced that didn't need replacing. They broke the knob that releases the hood and failed to tell me. I found out later that day when I took the car to another mechanic that it was missing. It had been there earlier that day because I'd had to have a new battery put in before I brought it to Autocare plus. I am filing a complaint with the DMV and with BBB. It seems, judging by a few of the reviews I've read, that I'm not the only one to have had this kind of bad experience with them. They advertise "honesty, reliability and good customer service" but they are everything BUT that!
Took my Mercedes to have wiring harness to rear tail lamp repaired. Sw... read more Took my Mercedes to have wiring harness to rear tail lamp repaired. Swedish Imports forgot to order/install gasket - allowing my trunk and electronics to become flooded upon the 1st exposure to bad rain. $2300 in repairs to Mercedes after the electronics short circuited and set the alarm horn blaring for hours, lights going on and off, etc. When confronted, the owner refused to acknowledge that his technician could make a mistake - even after he called Mercedes to confirm the gasket doesn't come with the tail light assembly. Worst customer service experience in years. Mike, the owner, is belligerent and thinks he and his staff are infallible. Although their website says Mercedes Service Center - only Mercedes Benz does Mercedes repairs.
DO NOT GET YOUR VEHICLE INSPECTED HERE!!! I recently brought my 01 Jee... read more DO NOT GET YOUR VEHICLE INSPECTED HERE!!! I recently brought my 01 Jeep Wrangler in to have it inspected and they failed me because of a leaking power steering gear box and a leak in my exhaust. That was alright with me, seeing as these are important. So I brought it home and instead of fixing the issues, I just went out and bought a new PS Gear box, and a brand new exhaust (full exhaust including CAT, Muffler, etc.). I also installed both of those myself within 2 days. So I bring it back to Poulin within the X number of days and sure enough, they failed me AGAIN! They said I still had a leak in my exhaust, even though I replaced the whole thing. So I called him out and said to show me the leak, that's when he changed his story and said you could hear it but not see it. Keeping in mind, that he still couldn't point it out. Anyway, I brought it to a shop in downtown Rochester the same day, and they said it had passed WITH FLYING COLORS! No issues. This Poulin shop is clearly scamming its customers and failing us on purpose to have us pay them to service these false issues. ONCE AGAIN, I URGE YOU NOT TO BRING YOUR VEHICLE HERE, UNLESS YOU WANT TO BE SCAMMED LIKE I WAS.
