On February 3rd 2016, I went to Burrels Automotive in Dahlgren, VA wit... read more On February 3rd 2016, I went to Burrels Automotive in Dahlgren, VA with brand new parts stated above purchased. They in return said they would just charge labor. So as I went with all new parts, (Brake pads, rotors, and calipers for both sides) The technician did the entire side on the passenger side, and proceeded to do the drivers side, but did the rotors, and brake pads, and put the old caliper back on new equipment which gave the same noise with new pads that were eaten on the inner side of the caliper, but according to the, ""MASTER TECHNICIAN"" was able to save it?! Why save it when you had a new one in the trunk, and was instructed to put all new equipment on the car?!
I can't say enough about how good these folks were to us. We broke dow... read more I can't say enough about how good these folks were to us. We broke down in Washington D.C. during the height of rush hour, directly in front of the White House! Towed to the nearest shop in the neighborhood we were staying at, and they are great. The problem with the vehicle was complicated and difficult. They dealt with it, showing professionalism and tact, despite it taken a week and a half to resolve! (all due to older model vehicle, etc) As each item came up, they communicated well and helped us understand. Even a week after we had picked it up and returned home, the service manager called to make sure all was working out! Never have we had a shop do that before! Excellent service, and attitudes in the face of a series of frustrating automotive issues! Would recommend them to anyone in the area! Thanks everyone.
