YOU JUDGE: I bring car in for MD inspection to register it. While up ... read more YOU JUDGE: I bring car in for MD inspection to register it. While up on the lift then discover the rear drums and brake cylinders need to be replaced on both sides and they recommend a brake fluid flush. All total they quote me $950.00. I took the vehicle home and did the entire job in 45 mins with $165.00 in parts, WHILE teaching my 14yo how to do it. (He did the second side with my oversight and helped pump the brakes for me.) I return for re-inspection and ask the basis for their estimate. The Owner's reasoning: "We buy better parts than local stores so it costs more." Yeah. Right. My opinion... they tried to rip me off. I've been in the business and their excuse is the standard BS line given by those that lack integrity. Realistically. Say the parts cost TWICE as much... does that mean labor was $253??? for less than an hour's work? Remember, they already had it on the lift, disassembled. So labor would be in changing out the cylinders (15mins each) and grabbing the new drums for reassembly, then bleed the brake line (which is the same as replacing the brake fluid they 'recommended' for $99.00) Again. You be the judge.
These guys know the Mercedes and BMW brands, and they provide excellen... read more These guys know the Mercedes and BMW brands, and they provide excellent maintenance and service at prices WELL BELOW the dealership service center's price! AND I receive a comlimentary wash and vacuum of my 5 series at each visit. Instead of Silver Star, you should be called FIVE STARS!!!!!
As usual, your team provided fantastic service when we brought our Saa... read more As usual, your team provided fantastic service when we brought our Saab wagon in for service. Your service is the reason our wagon is running smoothly and efficiently. Your Silver Star team consists of true professionals: you stay in constant communication with us about our car during the service and provide us with detailed information so that we can make informed decisions. We really appreciate your shuttle service, which makes using Silver Star very convenient. Your shuttle drivers are very courteous and timely.
