There are inconsistency between statements for availability and prices... read more There are inconsistency between statements for availability and prices given on the website, on the phone, upon arrival, and after service for the same service. The repair were done right but kept haggling with prices (as if originally quoted prices were not effective) before the repair and tried to sell other services after I brought the price down for what was originally stated as a guanranteed price for the service. It was a lot of headache and time consuming.
The price of the vehicle I purchased changed (increased $300.42 by his... read more The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.
Does not guarantee products. They said that they only guarantee their ... read more Does not guarantee products. They said that they only guarantee their workmanship which was faulty as well. The adhesive they used wasnt properly applied to the clips of my windows. The shop associate couldn't give me and exact time frame on their window warranty. After their faulty clips broke on my window they want me to purchase a new window for $200 and told me there was nothing they could do for me. All i asked for was new clips and now they want to replace my entire window. Im extremely disappointed
