Tom is the best. He knows cars and shoots straight. Takes care of hi... read more Tom is the best. He knows cars and shoots straight. Takes care of his customers like family. If he can't fix it, he will send you to the right place or take it there himself. He will get the work done while you are at work in dc; by offering to pick up and drop off your car at the train station.
Tom is both an excellant mechanic and business man, I have had very ... read more Tom is both an excellant mechanic and business man, I have had very compilcated jobs as well as small ones.All have been well , Tom has went beyond what I expected to resolve issues with my two cars. Comparing him to others at the begining Now He does all my work. In this world its a rare thing to find an honest and fair prices and then to back up his work, Never is there a question with Tom. I do with a whole heart recommend Tom ,
The price of the vehicle I purchased changed (increased $300.42 by his... read more The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.
