My mom used Days, and being in her mid 70's the fact that she felt lik... read more My mom used Days, and being in her mid 70's the fact that she felt like she was treated right was pretty darn important to me. When it came to my own vehicle needing service that I didn't have time to do myself, I first took it to the dealer and about choked at their quote. I went to Days and got quoted about 2/3rds the cost of the dealer. Then time for the repairs came and I got a call from Days, they inspected one item quoted for repair and suggested I do not replace it yet as the part itself was still fine (torn boot). I ended up paying less than their original quote. I would recommend the business manager change her text. While accurate, it's not the best face to put forward when you rely on customers.
I was driving from Washington DC to Long Island NY on 10/20/2012 when ... read more I was driving from Washington DC to Long Island NY on 10/20/2012 when I had a tire problem (slow deflation) on I-95. I made it to the Joppa exit ramp and put air in the tire at a quick mart/gas station. Not wanting to press on to a travel plaza for a tire repair I went to the nearby Day’s Joppa Auto Repair. They were able to help me immediately. When they pulled the bad front tire we found an unusual wear pattern that had worn one side down to the inner cord. Continued driving could have caused the tire to go flat again and possibly come apart. The other front tire was in a similar but less severe condition. I purchased a new set of front tires and an alignment to help with the wear pattern. They were able to get me back on the road in about an hour. As it was more than a simple flat tire, stopping there allowed me to get the problem fixed and continue my road trip. I found that Lissa, the general manager, and mechanics to be courteous, helpful and businesslike. The pricing and the services provided were right on the mark. I was pleased with the outcome and would use them again if I lived in the area.
The said review on our shop was very dishonest. The unfortunate situat... read more The said review on our shop was very dishonest. The unfortunate situation was this had been set up on a relay call I think things got miss translated in the conversation. This customer brought their truck in on a tow truck his vehicle wouldn't move. Found the transfer case bone dry. When we removed the transfer case fill plug smoke came rolling out. This a part that shouldn't have smoke coming out of it. On top of that the entire transfer case had multiple fluid leaks. So we recommended letting us pull it out and have it sent out to be rebuilt. And do to the rarity of the vehicle the rebuild shop couldn't give us but an estimated price. I relayed this to the customer. He choose not to let us go any farther. We had already had an hour of diagnostic time in it. He told us to stop right there. As into his vehicle being held hostage is just an outrageous allegation. We just asked for the bill be paid before it got removed our lot. I am sorry you feel this way. But you have made some very serious accusations that couldn't be farther from the truth. We are a family owned and ran shop. We haven't been in business for over 30 years by being dishonest or ripping our customers off. It's just not what we do. Again sorry you feel this way.
