Does not guarantee products. They said that they only guarantee their ... read more Does not guarantee products. They said that they only guarantee their workmanship which was faulty as well. The adhesive they used wasnt properly applied to the clips of my windows. The shop associate couldn't give me and exact time frame on their window warranty. After their faulty clips broke on my window they want me to purchase a new window for $200 and told me there was nothing they could do for me. All i asked for was new clips and now they want to replace my entire window. Im extremely disappointed
My name is Ann Hardman. In the beginning of the summer 2012 I hired T... read more My name is Ann Hardman. In the beginning of the summer 2012 I hired Tri County Glass to install custom glass shower doors and a wall for my newly renovated bathroom. The owner quickly came out and gave me a quote. His quote came in somewhat less than AAA Glass, his major competitor. The glass was installed on time and I paid for the work. BUT the glass has leaked and leaked. We have been unable to use our shower for over three months. This is unacceptable. Rick has sent some workers out a few times to work on the calking. They did a horrible job and the leaking continued. On the last visit (third try) I found that the rubber calk on the shower floor. I called that day to inform the owner of the poor job the installers did. He never called back, but three days later showed up unannounced. I was happy that he came, but it is respectful for workers to call ahead. Tri-County Glass rarely returns messages and when you ask if they received your phone message they act as if they did not. No customer service. One time they said that they would come out and fix the water leakage in the morning; they were a no show. My husband called them at 1pm and asked where they were and told him that they were on another job and to hang around for a few more hours. My husband had to go back to work. No work done for either them or my husband. Tri-County Glass has not been easy to work with. They have left me frustrated and angry. I recommend never to use them for your glass needs. I plan to use AAA Glass in the future. Pass the word that they are not worth the effort or money. BTW- We still can not use our shower. If they make good, which I have no faith in that I will revised this review.
