The people were very friendly and helpful. I decided not to get some o... read more The people were very friendly and helpful. I decided not to get some of the work done there as I found much cheaper options elsewhere, but that was my choice and not a problem with Nielson’s. My main frustration is that a day after I had my car looked at there (and had the problems they identified addressed by another cheaper garage), the car failed a safety inspection for three things that did not show up anywhere on their report: parking break not holding, and a front and rear marker light out. Those seem like very easy things to identify, especially the lights, so not sure why they were missed.
As a single woman, I have been looking and hoping for a car place that... read more As a single woman, I have been looking and hoping for a car place that treated me fairly. From the moment I walked in the door, I felt comfortable. I knew Tom and Ben were taking care of my car and giving it to me straight. They never take advantage of me and I know the work they recommend is needed and being done at a reasonable price. I suggest this place to all my friends. It's the only place to go for top-notch work. Thank you, Ben and Tom, for always taking care of me! Filecia Minnix Finksburg, MD
I have to say, I trust the work they do. I have nothing but good thin... read more I have to say, I trust the work they do. I have nothing but good things to say about this company. They stood up for doing work on my truck that needed to be done, but the insurance company wanted to just squeak by with doing half-ass work, so they wouldn't have to put out as much for the job. They didn't stand for it, and said, "No,", we are not doing this kind of work on this truck, it needs to be done correctly. And it was done! Thank you guys for the great service. James B. Reisterstown, MD
