Very fair and responsive. Could have been faster, but I dropped a non-... read more Very fair and responsive. Could have been faster, but I dropped a non-starting vehicle in their lap with no advance notice...
The folks at Hanover Lube and Brake have always been great no matter w... read more The folks at Hanover Lube and Brake have always been great no matter what the problem was with my car or my family member's cars...The girls at the desk (usually Tammy and Connie) are welcoming and very helpful in arranging times to bring my car(s) in for service...They are also very knowledgeable about car repairs in general...Dean has always been very kind and generous (not just with me and my family) with anyone who comes into the shop...I highly recommend Hanover Lube and Brake for all of your car care needs !
The said review on our shop was very dishonest. The unfortunate situat... read more The said review on our shop was very dishonest. The unfortunate situation was this had been set up on a relay call I think things got miss translated in the conversation. This customer brought their truck in on a tow truck his vehicle wouldn't move. Found the transfer case bone dry. When we removed the transfer case fill plug smoke came rolling out. This a part that shouldn't have smoke coming out of it. On top of that the entire transfer case had multiple fluid leaks. So we recommended letting us pull it out and have it sent out to be rebuilt. And do to the rarity of the vehicle the rebuild shop couldn't give us but an estimated price. I relayed this to the customer. He choose not to let us go any farther. We had already had an hour of diagnostic time in it. He told us to stop right there. As into his vehicle being held hostage is just an outrageous allegation. We just asked for the bill be paid before it got removed our lot. I am sorry you feel this way. But you have made some very serious accusations that couldn't be farther from the truth. We are a family owned and ran shop. We haven't been in business for over 30 years by being dishonest or ripping our customers off. It's just not what we do. Again sorry you feel this way.
