This is one of my favorite places in Lake Ridge. Today Adam helped pro... read more This is one of my favorite places in Lake Ridge. Today Adam helped prove why. He repaired my hopeless WHEELBARROW TIRE in less than 20 minutes! I am back in home yard business and Lake Ridge Auto has come through once again!!! Love this place!!! Mary N. Occoquan, VA
DO NOT WASTE YOUR MONEY HERE. YOUR CAR WILL STILL BE DIRTY!!! This pla... read more DO NOT WASTE YOUR MONEY HERE. YOUR CAR WILL STILL BE DIRTY!!! This place used to be great. Not anymore, because of poor management philosophy and poor worker training. In summary, what you'll get from this place is "Quick and Dirty" with an emphasis on Dirty. I have been coming here for car washes over the years since they opened. When they first opened a few years ago this place was awesome because of the attention to detail in cleaning up the things that the automatic car wash missed. But this place has gone downhill in a big way. The automatic car wash doesn't get things as clean as it used to in previous years thus leaving more dirt on the car prior to the manual clean up efforts afterwards. But the manual clean up efforts has degraded into doing it "quick and dirty" rather than with attention to detail to get the dirt off. After they were done with my car there were a couple dozen places on the bumpers and lower side of the doors and quarter panels where they completely missed to wipe off loose dirt. When I pointed out these many areas to them their response what that I should purchase a "detailing package" if I expected those areas to be cleaned. For the $16-23 that they charge for a car wash, there shouldn't be such a shabby job in cleaning up loose dirt or categorizing this as warranting a detailing package up-charge. These areas were easily cleaned up by wiping with a damp cloth. Their staff just isn't trained to have an attention to detail to look for the dirt and wipe it off. They just go through the motions to maximize throughput of customers. I complained to the Korean man who is the manager there but he was insisting that I shouldn't expect more than their quick and dirty approach and suggested I buy their detailing package. When I told him that I was complaining about loose dirt all around the car that shouldn't be considered a "detailing job" up-charge he said "well, I don't see you coming here every week". Basically he told me if I came
