The managers and mechanics at Bowie Shell are honest. They do not inf... read more The managers and mechanics at Bowie Shell are honest. They do not inflate prices and provide a thorough and honest assessment regarding the status of the car and fair pricing for any repairs needed. Carl and Ron are the greatest.
These guys are heaven sent and will ALWAYS keep you on the road. Hones... read more These guys are heaven sent and will ALWAYS keep you on the road. Honesty is the policy they rule on and know how to keep customers happy. They listen to your needs and advise you of what you need to know their accuracy to pin point a problem and repair is impressing. Hats off to Carl,Ron,Garret & crew you folks are more then just a gas station you are a heaven to the Community. Thank you for being there. Tyrone
The price of the vehicle I purchased changed (increased $300.42 by his... read more The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.
