I took my 2019 car with 2668 miles in to Maaco and Glen Burnie on Azur... read more I took my 2019 car with 2668 miles in to Maaco and Glen Burnie on Azur Dr for some minor damage to the driver side door and rear bumper on driver side. The interior of my car was covered in dust. AlsoI now have paint spray on my windshield and on both passenger side windows. I have tape lines and paint spray on my roof as well as my trunk. I also have paint spray runoff on both passenger doors. DO NOT GO TO MACCO IN GLEN BURNIE MD. THE WORK AND CUSTOMER SERVICE BOTH ARE BELOW ANY STANDARDS OF ACCEPTABILITY. THEY SHOULD NOT BE ALLOWED TO OPERATE A BUSINESS. IF I COULD I WOULD GIVE A -10 RATING!
Absolutely the most terrible experience, the owner Jimmy alone is very... read more Absolutely the most terrible experience, the owner Jimmy alone is very unprofessional. We had a few reasonable questions/concerns upon picking up our ‘finished’ vehicle after overlooking it, and after they already had our vehicle for over a month and right away he was coursing up a storm and saying that it was all good and nothing was wrong. One of the concerns was of the hood which when you normally would let the hood go from your hands it will close, well it does not close properly, you have to literally slam it down to close properly. You know how you can do the extra push with your palm if it did not close all the way to click it shut? He said that is not at all how you should close a hood by pressing on it lightly. Our hood now, if it doesn’t close from being the first or second SLAM and it clearly will not click with a press down either, you have to unlatch it and SLAM it until it clicks closed. There was an issue with the vehicle model name tag on the side of the vehicle as well that it was not even properly glued back on and only a quarter of it was glued and it was bent. There was also a paint chip that was not on the vehicle which he told us before we could even finish, he said that was already there and WE SHOULD HAVE TOLD THEM ABOUT IT, uhhh hello, you’re the auto body shop – you mean to tell me, you want us to tell you how to do your job? That chip was most certainly not pre-existing before we went there, he kept ranting and raving and coursing that he wanted us out of there and we were as polite as we could be for being talked to like pieces of garbage, and it was not our fault. So in the mist of things while he clearly took no ownership for the faults that were present on our vehicle I chimed in for that one matter and explained that the vehicle was here for a month and a half, that chip very well could have happened from one of his works who was working on the truck. As a few times from passing by and stopping in I had seen how carelessly all of the parts and boxes that were just piling up and thrown in the back of our bed, so how could he not consider one of his workers who could of accidently made that new chip from setting any tools on the hood. He just continued to attack us and said he wanted us out of there and we said fine with us but then refused to let us pay him to just leave and be done with them as he claimed he would now need to bring these ‘NEW MATTERS’ up to insurance (matters that were not new, they just did not fix it properly!!!); so until he called and talked to them our vehicle was not going anywhere! You can imagine, by now, that we were certainly not leaving our vehicle any longer with this ticking time bomb who couldn’t control hitting things and every other word was profanity. So I said fine, had the check book out waiting to write the check and they still refused to take payment, so I said fine we have our other key, if you do not want to take payment right now we will mail it to you and we are taking our truck right now. And that set off his anger management even more with slamming more doors, counter tops, throwing paperwork and more of the F*** this and F*** you and F*** that, and said he was calling the cops. So I told him good, and that I will call for him. Needless to say, he put on a ‘I’ve cooled off’ front once the cops arrived and said everything was fine, patting our shoulders and that he was sorry for how he acted and that he would for sure get the issues straightened out and that a new vehicle model name tag would be reordered and put on and so forth. After Jimmy’s epic episode of apologizing and promising to make things right, they finally took payment and Jimmy said they would call when the name tag came in and what not; we never heard back from them, which is fine because we would not trust them with any another vehicle ever again, and obviously we also do not recommend them.
I’ve used European Auto Body for my cars several times and have been m... read more I’ve used European Auto Body for my cars several times and have been more than pleased with the timeliness, the quality of work, and the price. This shop does excellent work and it’s obvious they take pride in what they do. Specifically, I refer to Mr. Linton Browne, who treats each car as if it’s his own, and who is one of the most customer-oriented technicians I’ve ever met. My most recent repair involved adjusting the position of the passenger-side front fender on my 2008 Corvette. The fender had shifted out of alignment—due to a long-ago previous repair from some other auto body shop—and was hanging up on the front edge of the door, preventing the door from opening. I stopped in one morning to make an appointment with Linton to bring in the car for repair. Linton literally dropped what he was doing, got out a few tools and, in less than ten minutes, he had adjusted the fender perfectly, thereby correcting a door-opening problem that had plagued me for quite some time. AND his price was exceptionally reasonable. Where else can you find service like that? I guess I don’t need to say where I’ll continue to bring my cars in the future!
